Aligning to CIB’s vision to be the leading and most trusted financial institution in Egypt “A Bank to Trust”, CIB is committed to providing uninterrupted services & support to our valuable customers as well as protecting their investments, assets, and funds. We recognize the responsibility to continue banking operations during disruptive events and protect our employees and assets at all times. We are fully aware that the unexpected can and does occur—from simple situations to major outages, and since we recognize how heavily our clients rely on our systems and services, it was very challenging to continue providing high quality services and sustain critical functions with minimal customer impact. However, CIB has successfully and effectively managed the different threat scenarios encountered in the country during the past years through our developed Business Continuity Plans which are designed to be flexible in responding to actual and unpredictable events that may face the bank.
CIB was the first and only local bank in Egypt to start enforcing Business Continuity standards since 2010. All our standards and policies are aligned with the British Standards - BS25999, and with a future plan to become ISO22301 certified. CIB started to put in place fully fledged business continuity plans, which were developed to mitigate risks and reduce potential negative issues and impacts of natural and man-made disasters. Our plans provide structure and guidance for the safety of customers and employees in the bank’s premises and regulated procedures for the continuity of the banking operations and services to be able to continue providing the best service possible to our customers.
To guarantee its effectiveness and reliability, our Business continuity plans are reviewed & tested regularly, to ensure they account for technology, business and regulatory changes, operations, structure or location. All plans are kept confidential and are not distributed to the public.
We believe it is essential that our clients remain confident in our commitment and ability to provide ongoing services during disruptive events, hence, we are committed to maintain effective client communication and provide our valuable customers with the necessary support at all times.
For more information you can always reach us through our hotline 19666