Who do I contact if something goes wrong?

Our teams are available through e-mail and are ready to assist you with the below:

  • Resetting token password.
  • Resolving any token issues.
  • Registering tokens.
  • Issues with logging in to the CIB Business Online platform.
  • Forgotten passwords.
  • Technical difficulties when any of the e-channels are down are undergoing planned outages.




For further assistance, please contact our Digital Contact Center at +216644.