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Your voice is always heard.


CIB is always committed to hearing our customers’ opinions and ensuring that we are providing you with the highest quality banking services to all our customers, we are happy to receive your feedback, inquiries, and complaints across any of the following channels:


  1. Customer Care E-mail: Send an email to the CIB’s Customer Care Unit on cib.customercareunit@cibeg.com
  2. Call Center: Call us 24/7 on 19666 or +20-19666 for international customers
  3. Branches: Fill the complaint form available at all of our branches
  4. CIB website:  Fill the complaint form available on our website under the “complaint form” link at the top of our home page, www.cibeg.com 
  5. Internet and Mobile Banking: Go to Requests, and click on the Inquiries/suggestions/complaints tab

We will get back to you regarding your comment within approximately three business days.