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Complaint form

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CIB is Egypt’s leading client-centric bank and we are committed to grant our customers with a unique, innovative banking experience. Our customers are at the center of our activities and their satisfaction is one of CIB’s core values and is our ultimate objective. If you have any inquiry or request, please try our chatbot zaki - the fastest way to receive instant feedback - or contact our Call Center on 19666 ,24/7. For customers outside of Egypt, please contact +20219666. For candidates interested in applying for a job or a summer internship, please apply through the Careers icon on bank site at the top of the welcome page. For complaints, please fill in the below complaint form. A member of our customer care team will contact you within 3 business days.
In case of lost/stolen cards, kindly contact CIB Contact Center 24/7 on 19666 or (+202) 19666 from outside Egypt.
First Name *
Last Name *
Telephone *
E-mail *
Complaint type *
Addressed to *
National ID *
Comments
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In case there is any objection regarding the complaint reply, please notify the bank within 15 days from the reply date, otherwise it will be considered acceptable.

​​For more information, please call our call center 24/7 on 19847

And from outside Egypt on +2 02 19847

Swift Code: CIBEEGCX ​