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Welcome to CIB, the bank of the future, designed to elevate the digital experience for our customers

As the world transforms around us, CIB is trailblazing ways to drive digital advancement in Egypt to best-support our clients. To facilitate this, CIB is investing in a spectrum of digital solutions to transition certain in-branch transactions to our digital banking platforms. CIB recognizes that digital transformation is the key to achieving business sustainability as CIB strives to provide a seamless and secure customer experience using best-in-class technology.

Now, you can transact any time and everywhere with CIB as the following services are available on one or more of our digital channels.

Now you can!

Now, you can transact any time and everywhere with CIB as the following services are available on one or more of our digital channels.

Step-by-step guide img-title

Step-by-step guide
Step-by-step guide.pdf 10.5 MB
Bank of the Future

Services available only on digital channels

Services/Transactions Over the Branch Counter Online Banking Service (Mobile and Internet Banking) ATMs
Recurring payment/Future-dated Transaction Yes
Subscribe to E-statement Yes
Manage direct debit (amend percentage - add account) Yes
Manage Smart Wallet (card amends) Yes
Cash withdrawals below EGP 20K Yes
Cash deposits below EGP 20K Yes
Credit Card Services

Services available only on digital channels

Services/Transactions Over the Branch Counter Online Banking Service (Mobile & Internet Banking) SMS Phone Banking (IVR) Call Center ATM
Credit Card Activation Yes Yes Yes
Credit Card Data Amendment Yes
Credit Card Replacement Yes Yes
Credit Card Settlements Yes Yes Yes
Credit Card Stoppage Yes Yes
Credit Shield Enrollment / Cancellation Yes
Change Supplementary Credit Card Limit Yes Yes
Issue Supplementary Credit Card Yes
Customer Request to Resend Returned Card Yes

Direct Debit Management

(Modify Percentage)

 		Yes
Debit Card Services

Services available only on digital channels

Services/Transactions Over the Branch Counter Online Banking Service (Mobile and Internet Banking) SMS Phone Banking (IVR) Call Center ATM
Debit Card Activation Yes Yes Yes
Debit Card Replacement Yes Yes
Debit Card Stoppage Yes
Change Primary Account Number Yes
Prepaid Card Services

Services available only on digital channels for individual customers

Services/Transactions Over the Branch Counter Online Banking Service (Mobile and Internet Banking) SMS Phone Banking (IVR) Call Center ATM
Prepaid Card Replacement Yes
Prepaid Card Stoppage Yes
Other Services

Services available only on digital channels for individual customers

Services/Transactions Over the Branch Counter Online Banking Service (Mobile and Internet Banking) Phone Banking (IVR) Call Center ATM
Cheque/Cards Delivery Between Branches Yes
Cheque Book Request Yes Yes Yes

Cash Pick Up

(Notification to branch about customer's visit date and withdrawal amount)

 		Yes
Change Communication, Mailing Address, Mobile, Email Yes (OTP) Yes

Reprint Request

(Reprint statement)

 		Yes Yes

CD/TD Booking*

 		Yes
  • Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch.
  • CDs and TDs are booked within one business day.
  • If booked during the weekend or an official holiday, the value date will be the next business day.
Transfer Services

Services available only on digital channels for individual customers

Services/Transactions Over the Branch Counter Online Banking Service (Mobile and Internet Banking) Phone Banking (IVR) Call Center ATM
Internal Transfers Between Customer’s Own Accounts Yes Yes Yes
Internal Transfers Between Different CIB Customer Accounts Yes (OTP)
External Transfers Yes (OTP)

CIB's digital channels include Phone Banking and Online Banking. For a step-by-step guide to registering, click here.

This journey will elevate the CIB banking experience and safeguard the wellbeing of CIB customers by ensuring a safer and more secure banking environment. With more digital services, you can bank with ease from the comfort of your home.

Tutorials
All that you can do with electronic banking services from Commercial International Bank
It couldn't be easier than the phone banking service from the Commercial International Bank
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FAQs

For more information check out our FAQs, chat with Zaki the Bot or contact the CIB Call Center at 19666 or 19847 for (VIP)

Call 19666
Follow the menu prompts to access the Accounts and Cards menu
Enter your active CIB debit or credit card number and PIN
Set your Phone Banking PIN
Internet and Mobile Banking:
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Stop Lost/Stolen Credit Card”
Choose “Card Number” and reason for stopping
Click “Confirm”

Note: Replacement is issued automatically through the stop lost/stolen credit card request.
Submit requests from the comfort of your home instead of waiting in queues at a branch
Enjoy the convenience of 24/7 access wherever you are
Maintain security in accordance with international benchmarks
Lower fees for some services on digital channels than you would with over the counter transactions in branches
Easily track the status of your requests submitted on Mobile & Internet banking through “Requests History” on Internet Banking
At CIB, we have always put our customers at the heart of our products, services and operations. Our customers’ convenience and time is our top priority, which is why we’re transitioning to secure digital services that will allow our customers to bank with CIB all day, any day.
Learn more

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

We use cookies and similar technologies to personalize your experience , and make sure the most relevant content reaches you. Learn more about our use of cookies.

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