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Closer than the closest bank We're here to attend to your banking needs

Our banking services are just a call away

Our contact center team is here to help

With CIB Phone Banking, highly trained customer service representatives are available to help you:

  • Activate your cards
  • Deactivate your lost or stolen cards
  • Submit complaints, request, or inquiries
  • Arrange delivery for your cards
  • Inquire about our products, services and latest offers
Phone Banking Features

Newly Added Services

  • Stop & replace cards
  • Debit card linked accounts inquiry
  • Account number and IBAN inquiry (available via SMS to your registered mobile number)
  • Credit card international spending limits inquiry
  • Credit card settlement last statement (full / 5% minimum dues)

    • Manage your banking products

    • Check your account's latest movements
    • Check your account and card balances
    • Activate your cards and setup your card PIN
    • Unlock your Online Banking username
    • Retrieve your forgotten Online Banking username

     

    Day-to-day banking transactions

    • Settle your credit cards instantly
    How to register Haven't registered yet to phone banking?

    Call 19666 from a phone number registered with the bank

    Call 19666

    Listen to our interactive menu and follow the guidance.

    Enter your card details

    You will be guided to enter the PIN of your active debit card, or credit card.

    Setup your Phone Banking PIN

    Enter a four digit Phone Banking PIN and confirm it.

    Think about your Phone Banking PIN carefully and don't select a PIN that is easy to guess.

    Call and Register Now
    Tutorials
    It couldn't be easier than the phone banking service from the Commercial International Bank
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    FAQs Take a look at the most asked questions
    To register, all you’re going to need is your active debit or credit card and its PIN, then call 19666 and follow the steps.
    Yes, you can settle up to EGP 60,000/day.
    Yes, for debit/credit cards activation, call 19666 from your registered phone number and select the “Activation Option”. Enter the card number you want to activate and your national ID card number, and follow the steps.
    Yes, you can set or reset your debit or credit card PIN through the Phone Banking service.
    See all Phone Banking FAQs

    We care Our dedicated team is committed to meeting your needs

    Online

    Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

    On the phone

    For support, including emergencies such as cards closure or immediate critical feedback.

    In branch

    Our trained team of tellers and relationship managers are here to help you get the service you need. 

    We use cookies and similar technologies to personalize your experience , and make sure the most relevant content reaches you. Learn more about our use of cookies.

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