Retail Channels
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Live
Credit Card Services
LiveFully functional, with expected outage from 3:30AM to 3:45AM Friday, October 22 2021
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Live
Internet Banking (Planned activities)
LiveFully functional.
Service down from 3:30 AM - 4:00 AM Friday, December 3, 2021
-
Live
Mobile Banking App (Planned activities)
LiveFully functional.
Service down from 3:30 AM - 4:00 AM Friday, December 3, 2021 -
Live
Smart Wallet (Planned activities)
LiveFully functional.
Disrupted service from 2:00 AM - 4:00 AM Wednesday, October 13, 2021
- You won’t be able to load your Smart Wallet using any of your linked debit, credit, or prepaid cards
- You won’t be able to deposit or withdraw funds from any CIB ATMs, but you can use any non-CIB ATM with the Meeza digital logo or Fawry Plus outlets
- You won’t be able to make purchases using the Smart Wallet QR through CIB POS machines
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Live
Phone Banking (IVR) (Planned activities)
LiveFully functional.
Disrupted service from 2:00 AM - 4:00 AM Wednesday, October 13, 2021
- You won’t be able to register for Phone Banking using your debit or credit card numbers, but you can still register for Phone Banking using your account number, national ID, or passport number
- You won’t be able to reset your username using your debit or credit card numbers
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Live
ATMs (Planned activities)
LiveFully functional.
Service will be disrupted from 1:00 AM - 3:35 AM Friday, November 5, 2021
Corporate Channels
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Live
CIB Business Online
LiveFully functional, expected outage from 12:00AM to 4:30AM Friday, October 22, 2021 -
Live
Corporate Download Portal
LiveFully functional -
Live
Corporate Payment Services
LiveFully functional -
Live
EG-ACH
LiveFully functional -
Live
POS (Planned activities)
LiveFully functional.
Disrupted service from 2:00 AM - 4:00 AM Wednesday, October 13, 2021
- You won’t be able to use your debit or prepaid cards for deposits, withdrawals, or purchases through ATMs and POS machines, both CIB and non-CIB
- You won’t be able to use your credit cards to withdraw cash or make purchases through CIB ATMs and CIB POS machines, but you will be able to use any non-CIB ATM or non-CIB POS machine with the Meeza digital logo
- CIB merchants won’t be able to accept any credit card or Smart Wallet QR payments through CIB POS machines
-
Live
ATMs (Planned activities)
LiveFully functional.
Disrupted service from 2:00 AM - 4:00 AM Wednesday, October 13, 2021
- You won’t be able to use your debit or prepaid cards for deposits, withdrawals, or purchases through ATMs and POS machines, both CIB and non-CIB
- You won’t be able to use your credit cards to withdraw cash or make purchases through CIB ATMs and CIB POS machines, but you will be able to use any non-CIB ATM or non-CIB POS machine with the Meeza digital logo
- CIB merchants won’t be able to accept any credit card or Smart Wallet QR payments through CIB POS machines