Business Banking FAQs

There are many ways to learn how to use this platform:

• CIB Egypt’s YouTube tutorial videos and presentations
• CIB's on-demand in-house training
• On-demand live WebEx and Zoom sessions
• An on-demand appointment with the technical team.

For more details, please get in touch with your Relationship Manager or your e-business officer.

• Please check the "CIB Business Online - How to register OTP?" video on CIB Egypt’s YouTube page
• Contact your relationship manager or call us at CIB Digital call center on 16644

1. Navigate to the CIB website www.cibeg.com, then click on 'Login' on the top right, then 'Business' then 'CIB Business Online'
2. Fill in the username, password, and company ID fields that you previously received through CIB email
3. Enter the OTP
4. Click on “Sign in.”

1. Inquire through your Relationship Manager or visit your CIB branch and our team will assist you with the service application
2. After filling it in, hand it to your Relationship Manager or to the team assisting you at the branch.
3. We encourage you to contact us for help with filling in the application. Get an appointment with our team to activate the service for you and to provide you with required training. Contact our Digital Contact Center on 16644.

Navigate to the CIB Business Online portal and enter your username and password and the company ID that you will receive through a secure email from CIB. You will need the following to complete your registration:

• Username: You will receive your username in a secure email from CIB
• Password: You will receive your temporary password in a secure email from CIB
• Company ID: You will receive your company's ID in a secure email from CIB
• OTP Hard Token: This will be sent to you with a CIB courier
• Soft Token: This is an application under the name of "CIB Corporate OTP," which you can easily download from the Apple Store or Google Play. This is used to generate a unique, 6-digit one time password to be used when you are authenticating a transaction.