Business Banking FAQs

Go to "Change Profile" and follow the steps shown to successfully create a new password.

• Please check the "CIB Business Online - How to register OTP?" video on CIB Egypt’s YouTube page
• Contact your relationship manager or call us at CIB Digital call center on 16644

Click on the “Forgot My Password” button in CIB Business Online login page to start resetting your password through one of the following ways:

• Email
• SMS
• OTP
• Security Question
• National ID

Please contact your Relationship Manager or our dedicated teams by sending an e-mail to cash.management@cibeg.com, trade.management@cibeg.com or GTS.Support@cibeg.com. The team will follow up with you closely until you receive your OTP.