Business Banking FAQs

Considered one of the best digital platforms on a global scale:

• Combines the complex formula of providing both maximum security through the OTP with extreme flexibility that allows you to access your account(s) using various devices, such as desktops, laptops, mobiles, tablets, and others
• Requires less fees and charges compared to manual transactions through the branches
• Safer, and helps eliminate the risk of theft or data leakage during manual transactions
• More efficient and timesaving as it allows you to finish your transactions anywhere, at any time without your physical presence.

Learn more about CIB Business Online here.

1. Inquire through your Relationship Manager or visit your CIB branch and our team will assist you with the service application
2. After filling it in, hand it to your Relationship Manager or to the team assisting you at the branch.
3. We encourage you to contact us for help with filling in the application.Get an appointment with our team to activate the service for you and to provide you with required training.Contact our Digital Contact Center on 16644.

Our teams are available via the below e-mails:

• For cash services: cash.management@cibeg.com
• For trade services: trade.management@cibeg.com
• For technical issues: GTS.SUPPORT@cibeg.com

Otherwise you can call us on our Digital Contact Center: 16644

Please contact CIB’s Digital Contact Center on 16644, or send an email to GTS.Support@cibeg.com

Customer should present any of the following documents:

• Proforma invoice
• Invoice
• Claims, etc.

In case of the importation cases customer should sign the undertaking of importation to be attached with the advance payment transfers

Navigate to the CIB Business Online portal and enter your username and password and the company ID that you will receive through a secure email from CIB.You will need the following to complete your registration:

• Username: You will receive your username in a secure email from CIB
• Password: You will receive your temporary password in a secure email from CIB
• Company ID: You will receive your company's ID in a secure email from CIB
• OTP Hard Token: This will be sent to you with a CIB courier
• Soft Token: This is an application under the name of "CIB Corporate OTP," which you can easily download from the Apple Store or Google Play. This is used to generate a unique, 6-digit one time password to be used when you are authenticating a transaction.

Please contact CIB’s Digital Contact Center on 16644, or send an email to GTS.Support@cibeg.com

Please send an email to cash.management@cibeg.com for cash management transactions, trade.management@cibeg.com for trade finance transactions or GTS.SUPPORT@cibeg.com for technical issues.

Please communicate your issue to our teams by emailing GTS.SUPPORT@cibeg.com.

You should submit a secure email with the incorrect transaction details and its reference number to stop its execution. Our team will attempt to stop the transaction in accordance with CIB's internal procedures and policies.

Please contact your Relationship Manager or the GTS team at cash.management@cibeg.com, trade.management@cibeg.com or GTS.Support@cibeg.com, with the employee's details. The team will stop the token and issue a new one for the replacement after receiving a written authorization request or a secure e-mail request through CIB Business Online from the company.

Considered one of the best digital platforms on a global scale:

• Combines the complex formula of providing both maximum security through the OTP with extreme flexibility that allows you to access your account(s) using various devices, such as desktops, laptops, mobiles, tablets, and others
• Requires less fees and charges compared to manual transactions through the branches
• Safer, and helps eliminate the risk of theft or data leakage during manual transactions
• More efficient and timesaving as it allows you to finish your transactions anywhere, at any time without your physical presence.

Learn more about CIB Business Online here.

Our teams are available via the below e-mails:

• For cash services: cash.management@cibeg.com
• For trade services: trade.management@cibeg.com
• For technical issues: GTS.SUPPORT@cibeg.com

Otherwise you can call us on our Digital Contact Center: 16644

You should send an email with the pending transactions and their reference numbers to cash.management@cibeg.com or trade.management@cibeg.com. Our team will investigate and closely follow up with your company until the transaction is successfully confirmed.

Banker's Guarantee: 

- Agreement contract for Advance Payment LG) 
Government supplies undertaking (in case Foreign LG)

Import Collection: 
- Commercial invoice
- Bill of lading
- E-form 4 (if needed)
- Time undertaking form (if needed) - Customer Undertaking (once) • Free Market Undertaking (once)
- Government supplies undertaking (in case Time or sight IDC)         


Export Collection: 
- Copy of Shipping documents under the export collection(Original shipping documents to be stamped by the Branch)
- Undertaking related to the custom certificate (if needed)

Import Letter of Credit: 
- Proforma invoice
- Free market undertaking (if needed)
- Customer undertaking the importation purpose
- Advance payment undertaking (if needed)
- Advance payment SWIFT (if needed)
- Government supplies undertaking 

Please clear your browser cache and cookies history first. If the problem persists, you should e-mail the GTS team on cash.management@cibeg.com, trade.management@cibeg.com or GTS.Support@cibeg.com, highlighting the false or missing data. The team will work on rectifying any errors or completing any missing data.

There are many ways to learn how to use this platform:

• CIB Egypt’s YouTube tutorial videos and presentations
• CIB's on-demand in-house training
• On-demand live WebEx and Zoom sessions
• An on-demand appointment with the technical team.

For more details, please get in touch with your Relationship Manager or your e-business officer.

1. Inquire through your Relationship Manager or visit your CIB branch and our team will assist you with the service application
2. After filling it in, hand it to your Relationship Manager or to the team assisting you at the branch.
3. We encourage you to contact us for help with filling in the application.Get an appointment with our team to activate the service for you and to provide you with required training.Contact our Digital Contact Center on 16644.

It is the latest digital financial solution channel for CIB’s corporate and business banking clients. By unifying: Cash Management, Trade Finance, and the new Supply Chain Finance portal, it provides you with a flexible and secure online channel to help you run your daily business transactions efficiently.

1. Navigate to the CIB website www.cibeg.com, then click on 'Login' on the top right, then 'Business' then 'CIB Business Online'
2. Fill in the username, password, and company ID fields that you previously received through CIB email
3. Enter the OTP
4. Click on “Sign in.”

Please contact your Relationship Manager or our dedicated teams by sending an e-mail to cash.management@cibeg.com, trade.management@cibeg.com or GTS.Support@cibeg.com. The team will follow up with you closely to ensure the deactivation of the lost or stolen OTP device and replacing it with a new one.

Go to "Change Profile" and follow the steps shown to successfully create a new password.

Click on the “Forgot My Password” button in CIB Business Online login page to start resetting your password through one of the following ways:

• Email
• SMS
• OTP
• Security Question
• National ID

Please contact your Relationship Manager or our dedicated teams by sending an e-mail to cash.management@cibeg.com, trade.management@cibeg.com or GTS.Support@cibeg.com. The team will follow up with you closely until you receive your OTP.