Business Banking FAQs

• Helps improve informational organization
• Elevates communication with customers
• Provides advanced customer service and experience in the reconciliation process
• Leads to improved analytical data and reporting.

Please refer to your Relationship Manager, or visit the nearest branch to sign up for CIB Business Online by filling out the application form and selecting Corporate Download Portal.

Our teams are available via the following e-mails:

• For cash services: cash.management@cibeg.com
• For trade services: trade.management@cibeg.com
• For technical issues: GTS.SUPPORT@cibeg.com

Or you can call us at:

• Digital Contact Center: 16644

Please communicate your issue to our teams by emailing GTS.SUPPORT@cibeg.com.

• Helps improve informational organization
• Elevates communication with customers
• Provides advanced customer service and experience in the reconciliation process
• Leads to improved analytical data and reporting.

• Extra Teller Information Report: A specially designed tool to assist our customers in reviewing the deposited amount in their accounts with the full transaction details. Receive customized reports based on predetermined details built into the teller module, and details specified by the client and inputted by teller for every cash deposit credited on clients’ account(s). Example of the extra fields:
  • Depositor’s ID
  • Depositor’s Name
  • Depositor’s Email
  • Depositor’s Mobile Number
• E-Statements: Extract online statements for company accounts from up to 7 years prior.
• MT940 SWIFT Statement: MT940 is the standard structured SWIFT Customer Statement message
• Liquidity Services:Inquire about your checks’ status by providing comprehensive postdated checks and ongoing check and follow up returned checks and its reasons reports to maintain the company’s liquidity and incoming cash flow.
• Other Reports: Issue reports contain loan facilities, time deposits and loans.

Our teams are available via the following e-mails:

• For cash services: cash.management@cibeg.com
• For trade services: trade.management@cibeg.com
• For technical issues: GTS.SUPPORT@cibeg.com

Or you can call us at:

• Digital Contact Center: 16644

It is the latest digital financial solution channel for CIB’s corporate and business banking clients. Through the portal, you can issue detailed transaction reports, SWIFT standard formats for your company’s transactions, benefit from Teller Extra Information and more.

Please refer to your Relationship Manager, or visit the nearest branch to sign up for CIB Business Online by filling out the application form and selecting Corporate Download Portal.

Submit your login username to the GTS support team by emailing GTS.Support@cibeg.com and they will reset your password through your email.