Quick Solutions
CIB offers you a package of non-financial services through partnership with key companies in different sectors to offer support and consultancy to CIB clients at discounted prices in fields such as
- Accounting & Auditing
- General consultancy
- E-commerce solution
- Supply chain
- Digital Ecosystems
- Information technology
- Digital transformation
- Market Research
- Marketing services
- HR consultancy
- Legal services
- Export consultancy
Exclusively for all CIB Visa Business Platinum cards and through Growing Together Academy, you can have access to hundreds of business-related video courses and motivational talks in both Arabic and English in various fields such as Marketing, Sales, AI, Languages…etc. provided by Almentor Business.
Salaries transfers to employees are free and simple, and you can easily handle any arising situations.
- Inquiry about Payroll File that was not processed, refer Payroll Relationship manger.
Send an email to payroll.qualityassurance@cibeg.com if facing the below:
- Inquiry about Payroll File that was not processed.
- Host to Host user locked/forgot password.
- Payroll OTP Token reset/unlock
- Payroll user needs to reactivate the OTP Token (user changed mobile device)
- Error in payroll file while trying to upload the file
- Any system error (H2H error) that appears
Control your company's payments at competitive rates with CIB and our expert support team is ready to assist you with any payment-related issues.
- For requesting payment acceptance solution, please apply online through https://www.cibeg.com/en/business/pos-merchant-devices-form
- For Inquire about transactions & its authorization, please call the Merchants call center at 0224565999
- For technical and logistics support, please call the below numbers based on the vendors below
- Ingenico: 0222571256
- Verifone: 0222921160
- Bitel:16129
From the comfort of your home, you can easily handle any arising situations by call 16677 to handle any of the below:
- Credit And Debit Card Activation
- Replacement
- Stoppage
- For inquires Status / movement / statements
- Charge back complains
- Fraud transaction
- Adding credit card at CIB business online.
- Limit inquiry inquires
- Settlement
- Card delivery / captured cards
- Installments
- Credit card direct debit percentage (5% or 100%)
From the comfort of your home, you can refer to the following channels for assistance:
- For technical issues, call 16677 or send an email to GTS.SUPPORT@CIBEG.COM
- For training on system usage, call 16677 or visit website
- For adding (user / account / credit card) send a secured email or call 16677
This initiative offers a wide range of financial and non-financial benefits including access to finance, collection insurance, online trade finance and direct collection, preferential rates, and expert export advice through Business Solution Program.
Benefits offered to exporters includes:
- An advanced Online Trade Portal and direct collection service (the only one of its kind in Egypt)
- Dedicated support channels via (RM, Call Center)
- Distinct Correspondent Banking services
- On-Ground Presence in Africa (CIB Kenya)
- Tailored Lending solutions covering Trade Missions/Exhibitions and Export/Purchase Orders
- Financial support for food-related industries to meet National Food Safety Authority (NFSA) requirements
- Discounted Non-financial services through Business Solution Program
To apply, please Send the word “Export” to 4435 and one of our representatives will call you