Click on the “Forgot My Password” button in CIB Business Online login page to start resetting your password through one of the following ways:
- SMS
- OTP
- Security Question
- National ID
CIB offers you a package of non-financial services through partnership with key companies in different sectors to offer support and consultancy to CIB clients at discounted prices in fields such as
- Accounting & Auditing
- General consultancy
- E-commerce solution
- Supply chain
- Digital Ecosystems
- Information technology
- Digital transformation
- Market Research
- Marketing services
- HR consultancy
- Legal services
- Export consultancy
Control your company's payments at competitive rates with CIB and our expert support team is ready to assist you with any payment-related issues.
- For requesting payment acceptance solution, please apply online through https://www.cibeg.com/en/business/pos-merchant-devices-form
- For Inquire about transactions & its authorization, please call the Merchants call center at 0224565999
- For technical and logistics support, please call the below numbers based on the vendors below
- Ingenico: 0222571256
- Verifone: 0222921160
- Bitel:16129
From the comfort of your home, you can refer to the following channels for assistance:
- For technical issues, call 16677 or send an email to GTS.SUPPORT@CIBEG.COM
- For training on system usage, call 16677 or visit website
- For adding (user / account / credit card) send a secured email or call 16677
Salaries transfers to employees are free and simple, and you can easily handle any arising situations.
- Inquiry about Payroll File that was not processed, refer Payroll Relationship manger.
Send an email to payroll.qualityassurance@cibeg.com if facing the below:
- Inquiry about Payroll File that was not processed.
- Host to Host user locked/forgot password.
- Payroll OTP Token reset/unlock
- Payroll user needs to reactivate the OTP Token (user changed mobile device)
- Error in payroll file while trying to upload the file
- Any system error (H2H error) that appears
Our teams are available via the below e-mails:
- For cash services: cash.management@cibeg.com
- For technical issues: GTS.SUPPORT@cibeg.com
Below is an additional list of contact portals:
- Digital Contact Center: 16644
Our teams are available via the below e-mails:
- For cash services: cash.management@cibeg.com
- For trade services: trade.management@cibeg.com
- For technical issues: GTS.SUPPORT@cibeg.com
Otherwise you can call us on our Digital Contact Center: 16644
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