Business Banking FAQs

Please communicate your issue to our teams by emailing GTS.SUPPORT@cibeg.com.

Please contact your Relationship Manager or our dedicated teams by sending an e-mail to cash.management@cibeg.com, trade.management@cibeg.com or GTS.Support@cibeg.com. The team will follow up with you closely until you receive your OTP.

Please clear your browser cache and cookies history first. If the problem persists, you should e-mail the GTS team on cash.management@cibeg.com, trade.management@cibeg.com or GTS.Support@cibeg.com, highlighting the false or missing data. The team will work on rectifying any errors or completing any missing data.

Click on the “Forgot My Password” button in CIB Business Online login page to start resetting your password through one of the following ways:

• Email
• SMS
• OTP
• Security Question
• National ID

Submit your login username to the GTS support team by emailing GTS.Support@cibeg.com and they will reset your password through your email.

Please contact CIB’s Digital Contact Center on 16644, or send an email to GTS.Support@cibeg.com

You should submit a secure email with the incorrect transaction details and its reference number to stop its execution. Our team will attempt to stop the transaction in accordance with CIB's internal procedures and policies.

Go to "Change Profile" and follow the steps shown to successfully create a new password.

Please contact your Relationship Manager or the GTS team at cash.management@cibeg.com, trade.management@cibeg.com or GTS.Support@cibeg.com, with the employee's details. The team will stop the token and issue a new one for the replacement after receiving a written authorization request or a secure e-mail request through CIB Business Online from the company.

Please contact your Relationship Manager or our dedicated teams by sending an e-mail to cash.management@cibeg.com, trade.management@cibeg.com or GTS.Support@cibeg.com. The team will follow up with you closely to ensure the deactivation of the lost or stolen OTP device and replacing it with a new one.

All legal entities are eligible as long as the authorized signatories sign the required documents as per the company’s updated commercial register. Small companies with fewer transactions are eligible for alternative channels.

CIB Professional Service Alliances is an initiative for Business Banking customers to help SMEs better manage their businesses and grow, by partnering with a league of third parties in several industries and sectors to offer their products and services to our clients at discounted prices.

Find the closest CIB Business Hub branch with our branch finder here.

Find the closest CIB Business Hub branch with our branch finder here.

Any CIB business banking customer can benefit from the service.

Our teams are available via the below e-mails:

• For cash services: cash.management@cibeg.com
• For technical issues: GTS.SUPPORT@cibeg.com

Below is an additional list of contact portals:

• Digital Contact Center: 16644

Our teams are available via the below e-mails:

• For cash services: cash.management@cibeg.com
• For trade services: trade.management@cibeg.com
• For technical issues: GTS.SUPPORT@cibeg.com

Otherwise you can call us on our Digital Contact Center: 16644

Our teams are available via the following e-mails:

• For cash services: cash.management@cibeg.com
• For trade services: trade.management@cibeg.com
• For technical issues: GTS.SUPPORT@cibeg.com

Or you can call us at:

• Digital Contact Center: 16644