Disclaimer

CIB is Egypt’s leading client-centric bank and we are committed to grant our customers with a unique, innovative banking experience. Our customers are at the center of our activities and their satisfaction is one of CIB’s core values and is our ultimate objective.

If you have any inquiry or request, please try our chatbot Zaki - the fastest way to receive instant feedback - or contact our Call Center on 19666, available 24/7. For customers outside of Egypt, please contact +20219666.

For candidates interested in applying for a job or a summer internship, please apply through the Careers page.

For complaints, please fill in the below complaint form below. A member of our customer care team will contact you within 3 business days.

In case of lost/stolen cards, please contact CIB Contact Center immediately, available 24/7 at 19666 or (+202) 19666 from outside Egypt. 

Click here to apply for a Credit Card or Personal Loan. 

We acknowledge the mechanism of submitting complaints at the bank through any of the bank’s official and authorized channels, which include the Contact Center, Internet Banking /Mobile Banking App, Customer Care Unit email, CIB's official website or any of CIB branches. The bank is committed to responding to the complaints within 15 working days of their submission (except for the complaints related to transactions processed with third parties). In the event of dissatisfaction with the complaint’s response, the customer should notify the bank within 15 working days of receiving the complaint’s response, indicating the reasons of dissatisfaction through any of the following channels: Contact Center, CIB branches, or the Customer Care Unit email. If the customer fails to do so, this will be deemed an implicit acceptance of the bank’s response. Upon the bank receiving a notification of non-acceptance, the bank will reconsider and investigate the complaint and provide the customer with the final response in 15 working days with valid justification if there is no change in the bank’s response. The customer may not refer the complaint directly to the Central Bank of Egypt except in the following cases:

• Failure to receive any response from the bank regarding the submitted complaint within 15 working days from the delivery date.
• Dissatisfaction with the bank’s final response on the complaint. 

Note: You can follow up on your complaint through the bank’s various channels.

For more information, see the Customer Service Charter