Please fill the below form


CIB is Egypt’s leading client-centric bank and we are committed to grant our customers with a unique, innovative banking experience. Our customers are at the center of our activities and their satisfaction is one of CIB’s core values and is our ultimate objective.

If you have any inquiry or request, please try our chatbot zaki - the fastest way to receive instant feedback - or contact our Call Center on 19666, 24/7. For customers outside of Egypt, please contact +20219666.

For candidates interested in applying for a job or a summer internship, please apply through the Careers page.

For complaints, please fill in the below complaint form. A member of our customer care team will contact you within 3 business days.

In case of lost/stolen cards, kindly contact CIB Contact Center 24/7 on 19666 or (+202) 19666 from outside Egypt. 

Click here to apply for a Credit Card or Personal Loan


Upload any attachments that may help support your complaint and help us serve you faster

Upload file
Uploading... Completed Failed
Upload document

We care Our dedicated team is committed to meeting your needs

    Comparing (0/3)
    Comparing (0/3)