Connect with Us

Connect with us

Visit our social media pages to see our latest activity. Send us a message on Facebook messenger.
Complaint - Contact us

Contact Us - Complaint Form

Submit a complaint and a customer care representative will get back to you as soon as possible

On the Phone Contact Us

Call us (Personal Banking)

Contact our customer service team, and they can help you with any issue that you face. 

On the Phone Contact Us - Business

Call us (Business Banking)

Contact our customer service team, and they can help you with any issue that you face. 

Visit Us

Visit us

Visit your nearest branch to get a more personalized service with our branch representatives. 
Whistle Blowing

Whistleblowing Report Form

Contact our Compliance Team through any of the following means, and they will handle your whistleblowing report with guaranteed discretion and anonymity:

  • Call the CIB whistleblowing hotline from 9:00 am to 4:00 pm at (+2) 0237472220.
  • Send an email to

Submit a report through our online whistleblowing form.

Have a question?

Try searching our FAQs to save you time

You have to input all data related to the beneficiary as well as the beneficiary’s bank. You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your 3rd party payments.

You can activate a debit or credit card through the following:

  1. Call the CIB Call Center at 19666.
  2. Use CIB's Interactive Voice Response
You can check your BONUS Points and redeem them through CIB BONUS points program website, or call our call center. For more information, click here. 
Yes, we offer Balance Transfer Facility on the total customer balances including loans, according to the customer Debit Burden Ratio (DBR).We offer zero administration fees on the Balance Transfer Facility.We offer a payment break option where customers can scape the first installment and start paying in the following month. 

The Smart Wallet is free of charge! There are no monthly, annual or maintenance fees to run this service.

However, please keep in mind that there are separate fees charged according to each transaction you make. For example, if you use your Smart Wallet services such as sending money, issuing online cards and more, additional fees may apply.

Learn more here.

Need more information?

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