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Contact our customer service team, and they can help you with any issue that you face. 

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You have to input all data related to the beneficiary as well as the beneficiary’s bank. You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your 3rd party payments.

You can activate a debit or credit card through the following:

  1. Call the CIB Call Center at 19666.
  2. Use CIB's Interactive Voice Response
You can check your BONUS Points and redeem them through CIB BONUS points program website, or call our call center. For more information, click here. 
Yes, we offer Balance Transfer Facility on the total customer balances including loans, according to the customer Debit Burden Ratio (DBR).We offer zero administration fees on the Balance Transfer Facility.We offer a payment break option where customers can scape the first installment and start paying in the following month. 

The Smart Wallet is free of charge! There are no monthly, annual or maintenance fees to run this service.

However, please keep in mind that there are separate fees charged according to each transaction you make. For example, if you use your Smart Wallet services such as sending money, issuing online cards and more, additional fees may apply.

Learn more here.

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