Digital Transformation FAQs

Submit requests from the comfort of your home instead of waiting in queues at a branch
Enjoy the convenience of 24/7 access wherever you are
Maintain security in accordance with international benchmarks
Lower fees for some services on digital channels than you would with over the counter transactions in branches
Easily track the status of your requests submitted on Mobile & Internet banking through “Requests History” on Internet Banking

Please check digital tariff details on the CIB website’s Fees and Charges page.

The turnaround time for digital services are as follows:
Credit card activation via Call Center: Immediate
Credit card activation via phone banking (IVR): Immediate
Credit card closure via Call Center: 2 working days
Credit card data amendment via Call Center: 1 working day for Wealth / 2 working days for Plus and Prime
Credit card replacement via Call Center: 2 working days
Credit card settlements via Online Banking(Internet and Mobile Banking): Immediate
Credit card settlements via phone banking IVR: Immediate
Credit card settlements via ATM: Immediate
Credit card stoppage via phone banking IVR: Immediate
Credit card stoppage via Online Banking(Internet and Mobile Banking): Card is stopped immediately, and the replacement is issued within 5 working days
Credit shield enrolment / Cancellation via Call Center: Immediate
Change supplementary credit card limit via Call Center: Immediate
Change supplementary credit card limit via Online Banking(Internet and Mobile Banking)(Internet and Mobile Banking): 3 working days
Issue supplementary credit card via Call Center: 10 working days
Debit card activation via Call Center: Immediate
Debit card activation via phone banking IVR: Immediate
Debit card replacement via Call Center: 2 working days
Debit card stoppage via Call Center: Immediate
Direct debit management (Modification) via Call Center: 2 working days
Change primary account number via Call Center: Immediate
Prepaid card replacement via Call Center: 2 working days
Prepaid card stoppage via Call Center: Immediate
Internal transfers between customer’s personal accounts via Online Banking (Internet and Mobile Banking): Immediate
Internal transfers between customer’s personal accounts via phone banking IVR: Immediate
Internal transfers between different CIB customer accounts via Online Banking(Internet and Mobile Banking): Immediate
External transfers via Online Banking(Internet and Mobile Banking): EGP transfers within 1 working day (subject to cutoff time); FCY transfers within 2-3 working days
Cheque/Cards delivery between branches via Call Center: 3 working days
Checkbook request via ATM: 3-4 working days
Checkbook request via Online Banking(Internet and Mobile Banking)(Internet and Mobile Banking): 3 working days
Checkbook request via phone banking IVR: 3 working days
Cash pick-up via Call Center: 1-2 working days
Change communication details, mailing address, mobile, email via Online Banking: 4 working days
Change communication details, mailing address, mobile, email via Call Center: 1 working day for Wealth / 2 working days for Plus and Prime
Reprint request (Reprint statement) via Internet Banking: Self-service
Customer request to resend returned card via Call Center: 5 working days if request is submitted before 2 pm

Note: for services with turnaround time one working day or more, incase submitting the request after 2pm, a working day will be added.