Submit requests from the comfort of your home instead of waiting in queues at a branch Enjoy the convenience of 24/7 access wherever you are Maintain security in accordance with international benchmarks Lower fees for some services on digital channels than you would with over the counter transactions in branches Easily track the status of your requests submitted on Mobile & Internet banking through “Requests History” on Internet Banking
The turnaround time for digital services are as follows: Credit card activation via Call Center: Immediate Credit card activation via phone banking (IVR): Immediate Credit card closure via Call Center: 2 working days Credit card data amendment via Call Center: 1 working day for Wealth / 2 working days for Plus and Prime Credit card replacement via Call Center: 2 working days Credit card settlements via Online Banking(Internet and Mobile Banking): Immediate Credit card settlements via phone banking IVR: Immediate Credit card settlements via ATM: Immediate Credit card stoppage via phone banking IVR: Immediate Credit card stoppage via Online Banking(Internet and Mobile Banking): Card is stopped immediately, and the replacement is issued within 5 working days Credit shield enrolment / Cancellation via Call Center: Immediate Change supplementary credit card limit via Call Center: Immediate Change supplementary credit card limit via Online Banking(Internet and Mobile Banking)(Internet and Mobile Banking): 3 working days Issue supplementary credit card via Call Center: 10 working days Debit card activation via Call Center: Immediate Debit card activation via phone banking IVR: Immediate Debit card replacement via Call Center: 2 working days Debit card stoppage via Call Center: Immediate Direct debit management (Modification) via Call Center: 2 working days Change primary account number via Call Center: Immediate Prepaid card replacement via Call Center: 2 working days Prepaid card stoppage via Call Center: Immediate Internal transfers between customer’s personal accounts via Online Banking (Internet and Mobile Banking): Immediate Internal transfers between customer’s personal accounts via phone banking IVR: Immediate Internal transfers between different CIB customer accounts via Online Banking(Internet and Mobile Banking): Immediate External transfers via Online Banking(Internet and Mobile Banking): EGP transfers within 1 working day (subject to cutoff time); FCY transfers within 2-3 working days Cheque/Cards delivery between branches via Call Center: 3 working days Checkbook request via ATM: 3-4 working days Checkbook request via Online Banking(Internet and Mobile Banking)(Internet and Mobile Banking): 3 working days Checkbook request via phone banking IVR: 3 working days Cash pick-up via Call Center: 1-2 working days Change communication details, mailing address, mobile, email via Online Banking: 4 working days Change communication details, mailing address, mobile, email via Call Center: 1 working day for Wealth / 2 working days for Plus and Prime Reprint request (Reprint statement) via Internet Banking: Self-service Customer request to resend returned card via Call Center: 5 working days if request is submitted before 2 pm
Note: for services with turnaround time one working day or more, incase submitting the request after 2pm, a working day will be added.
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