Digital Transformation FAQs

Banking services that will only be available through digital channels starting October 1, 2020:
Credit card activation
Credit card closure
Credit card data amendment
Credit card replacement
Credit card settlements
Credit card stoppage
Credit shield enrolment / Cancellation
Change in supplementary credit card limit
Supplementary credit card issuance
Debit card activation
Debit card replacement
Debit Card Stoppage
Direct debit management (modification)
Change primary account number
Prepaid card replacement
Prepaid card stoppage
Customer request to resend returned card

Banking services that will only be available through digital channels starting November 15, 2020:
Internal transfers between customer’s personal accounts
Internal transfers between different CIB customer accounts
External transfers
Cheque/Cards Delivery Between Branches
Cheque book request
Cash pick-up (notification to branch about customer’s visit date and withdrawal amount)
Change communication details, Mailing Address, Mobile, Email
Reprint request (Reprint statement)

These services are still accessible in-branch until October 1, 2020, and November 15, 2020. You may request assistance from CIB staff to help acquaint you with our digital services, so you are comfortable using them when they become strictly digital.

Submit an inquiry via Internet or Mobile Banking
Send an email to customercareunit@cibeg.com
Contact the Call Center. Call us 24/7 at 19666 or +20-19666 for international customers

Online Banking Services (Internet and Mobile Banking):
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Inquiries – Suggestions – Complaints”
Fill in the required information and press “Confirm”

Customer Care Email:
Send an email to the CIB Customer Care Unit at cib.customercareunit@cibeg.com

Call Center:
Call us 24/7 at 19666 or +20-19666 for international customers

CIB Website:
Fill out the complaint form available on our website under the “Complaint form” link at the top of our home page, www.cibeg.com

Zaki the Bot:
You can use Zaki for inquiries and questions about the Bank’s products and services. Find Zaki on our website or on Facebook Messenger (CIB Egypt)

Yes, until October 1, 2020 and November 15, 2020. After that date, all aforementioned services must be completed through our digital channels.

At CIB, we have always put our customers at the heart of our products, services and operations. Our customers’ convenience and time is our top priority, which is why we’re transitioning to secure digital services that will allow our customers to bank with CIB all day, any day.