Internet and Mobile Banking:
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Stop Lost/Stolen Credit Card”
Choose “Card Number” and reason for stopping
Click “Confirm”
A replacement request is initiated automatically*
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Stop Lost/Stolen Credit Card”
Choose “Card Number” and reason for stopping
Click “Confirm”
A replacement request is initiated automatically*
Call 19666
Follow the menu prompts to access the Accounts and Cards menu
Log in using your active debit or credit card, Phone Banking login ID and PIN number, or call directly from your registered mobile number at CIB and enter your Phone Banking PIN number
Press 2 for cards, then press 3 for cards management and select the card deactivation option
Follow the menu prompts to access the Accounts and Cards menu
Log in using your active debit or credit card, Phone Banking login ID and PIN number, or call directly from your registered mobile number at CIB and enter your Phone Banking PIN number
Press 2 for cards, then press 3 for cards management and select the card deactivation option
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Call 19666
Follow the menu prompts to access the Accounts and Cards menu
Log in using your active debit or credit card, Phone Banking login ID and PIN number, or call directly from your registered mobile number at CIB and enter your Phone Banking PIN number
Press 2 for cards, then press 3 for cards management and select the card activation option
Follow the menu prompts to access the Accounts and Cards menu
Log in using your active debit or credit card, Phone Banking login ID and PIN number, or call directly from your registered mobile number at CIB and enter your Phone Banking PIN number
Press 2 for cards, then press 3 for cards management and select the card activation option
Please follow the steps provided on the bank card
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Internet and Mobile Banking:
Log into your Internet or Mobile Banking account.
Go to the “Transfers” tab on the Mobile Banking app or “Money Transfers” tab on the Internet Banking page and choose “Payment to Others.”
Click “Add new” to add the beneficiary (If not added) and then select the type of beneficiary “Transfer Outside CIB” and fill in the required details along with a 6-digit OTP then click “Save and Pay”
Revise the payment details, enter a new 6-digit OTP then click “Confirm”
For more information on how to add a beneficiary, watch this video
For more information about OTPs, watch this video
Log into your Internet or Mobile Banking account.
Go to the “Transfers” tab on the Mobile Banking app or “Money Transfers” tab on the Internet Banking page and choose “Payment to Others.”
Click “Add new” to add the beneficiary (If not added) and then select the type of beneficiary “Transfer Outside CIB” and fill in the required details along with a 6-digit OTP then click “Save and Pay”
Revise the payment details, enter a new 6-digit OTP then click “Confirm”
For more information on how to add a beneficiary, watch this video
For more information about OTPs, watch this video
- Log into your Internet or Mobile Banking account
- Click on “Apply for products” tab
- Select “Book CD or TD”
- Choose type then select from the fields that appear accordingly
- Click “Next”
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click “Confirm”
Note:
- Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
- TDs are booked the same day
- CDs are booked the same day
Submit an inquiry via Internet or Mobile Banking
Send an email to customercareunit@cibeg.com
Contact the Call Center. Call us 24/7 at 19666 or +20-19666 for international customers
Send an email to customercareunit@cibeg.com
Contact the Call Center. Call us 24/7 at 19666 or +20-19666 for international customers
- Log into your Internet or Mobile Banking account
- Click on the “Requests” tab
- For Mobile Banking: Select “Cards Management” then “Replace Debit or Credit Card”
For Internet Banking: Select “Replace Debit or Credit Card”
- Choose card type
- Choose card account number
- Enter the reason for replacement
- Press “Submit”
- Press “Confirm” once the confirmation message appears
Note:
- Credit cards will not be replaced if the card is over the limit or the minimum due payment has not been settled for the past 30 day
The turnaround time for digital services are as follows:
Credit card activation via Call Center: Immediate
Credit card activation via phone banking (IVR): Immediate
Credit card closure via Call Center: 2 working days
Credit card data amendment via Call Center: 1 working day for Wealth / 2 working days for Plus and Prime
Credit card replacement via Call Center: 2 working days
Credit card settlements via Online Banking(Internet and Mobile Banking): Immediate
Credit card settlements via phone banking IVR: Immediate
Credit card settlements via ATM: Immediate
Credit card stoppage via phone banking IVR: Immediate
Credit card stoppage via Online Banking(Internet and Mobile Banking): Card is stopped immediately, and the replacement is issued within 5 working days
Credit shield enrolment / Cancellation via Call Center: Immediate
Change supplementary credit card limit via Call Center: Immediate
Change supplementary credit card limit via Online Banking(Internet and Mobile Banking)(Internet and Mobile Banking): 3 working days
Issue supplementary credit card via Call Center: 10 working days
Debit card activation via Call Center: Immediate
Debit card activation via phone banking IVR: Immediate
Debit card replacement via Call Center: 2 working days
Debit card stoppage via Call Center: Immediate
Direct debit management (Modification) via Call Center: 2 working days
Change primary account number via Call Center: Immediate
Prepaid card replacement via Call Center: 2 working days
Prepaid card stoppage via Call Center: Immediate
Internal transfers between customer’s personal accounts via Online Banking (Internet and Mobile Banking): Immediate
Internal transfers between customer’s personal accounts via phone banking IVR: Immediate
Internal transfers between different CIB customer accounts via Online Banking(Internet and Mobile Banking): Immediate
External transfers via Online Banking(Internet and Mobile Banking): EGP transfers within 1 working day (subject to cutoff time); FCY transfers within 2-3 working days
Cheque/Cards delivery between branches via Call Center: 3 working days
Checkbook request via ATM: 3-4 working days
Checkbook request via Online Banking(Internet and Mobile Banking)(Internet and Mobile Banking): 3 working days
Checkbook request via phone banking IVR: 3 working days
Cash pick-up via Call Center: 1-2 working days
Change communication details, mailing address, mobile, email via Online Banking: 4 working days
Change communication details, mailing address, mobile, email via Call Center: 1 working day for Wealth / 2 working days for Plus and Prime
Reprint request (Reprint statement) via Internet Banking: Self-service
Customer request to resend returned card via Call Center: 5 working days if request is submitted before 2 pm
Note: for services with turnaround time one working day or more, incase submitting the request after 2pm, a working day will be added.
Credit card activation via Call Center: Immediate
Credit card activation via phone banking (IVR): Immediate
Credit card closure via Call Center: 2 working days
Credit card data amendment via Call Center: 1 working day for Wealth / 2 working days for Plus and Prime
Credit card replacement via Call Center: 2 working days
Credit card settlements via Online Banking(Internet and Mobile Banking): Immediate
Credit card settlements via phone banking IVR: Immediate
Credit card settlements via ATM: Immediate
Credit card stoppage via phone banking IVR: Immediate
Credit card stoppage via Online Banking(Internet and Mobile Banking): Card is stopped immediately, and the replacement is issued within 5 working days
Credit shield enrolment / Cancellation via Call Center: Immediate
Change supplementary credit card limit via Call Center: Immediate
Change supplementary credit card limit via Online Banking(Internet and Mobile Banking)(Internet and Mobile Banking): 3 working days
Issue supplementary credit card via Call Center: 10 working days
Debit card activation via Call Center: Immediate
Debit card activation via phone banking IVR: Immediate
Debit card replacement via Call Center: 2 working days
Debit card stoppage via Call Center: Immediate
Direct debit management (Modification) via Call Center: 2 working days
Change primary account number via Call Center: Immediate
Prepaid card replacement via Call Center: 2 working days
Prepaid card stoppage via Call Center: Immediate
Internal transfers between customer’s personal accounts via Online Banking (Internet and Mobile Banking): Immediate
Internal transfers between customer’s personal accounts via phone banking IVR: Immediate
Internal transfers between different CIB customer accounts via Online Banking(Internet and Mobile Banking): Immediate
External transfers via Online Banking(Internet and Mobile Banking): EGP transfers within 1 working day (subject to cutoff time); FCY transfers within 2-3 working days
Cheque/Cards delivery between branches via Call Center: 3 working days
Checkbook request via ATM: 3-4 working days
Checkbook request via Online Banking(Internet and Mobile Banking)(Internet and Mobile Banking): 3 working days
Checkbook request via phone banking IVR: 3 working days
Cash pick-up via Call Center: 1-2 working days
Change communication details, mailing address, mobile, email via Online Banking: 4 working days
Change communication details, mailing address, mobile, email via Call Center: 1 working day for Wealth / 2 working days for Plus and Prime
Reprint request (Reprint statement) via Internet Banking: Self-service
Customer request to resend returned card via Call Center: 5 working days if request is submitted before 2 pm
Note: for services with turnaround time one working day or more, incase submitting the request after 2pm, a working day will be added.
Mobile Banking:
Download the CIB Mobile Banking application from the App Store or Google Play Store for free
Log in with your Internet Banking credentials or register as a new user by following the below steps:
Open the Mobile Banking app and click on “Register New User”
Enter your 16-digit active debit or credit card number and its 4-digit PIN and set your username and password
Review and agree to the terms and conditions to complete your registration
Internet Banking:
Simply go to the Internet Banking Registration page at ebanking.cibeg.com and then choose “Register New User”
Enter your 16-digit active debit or credit card number and its 4-digit PIN and set your username and password
Review and agree to the terms and conditions to complete your registration
Download the CIB Mobile Banking application from the App Store or Google Play Store for free
Log in with your Internet Banking credentials or register as a new user by following the below steps:
Open the Mobile Banking app and click on “Register New User”
Enter your 16-digit active debit or credit card number and its 4-digit PIN and set your username and password
Review and agree to the terms and conditions to complete your registration
Internet Banking:
Simply go to the Internet Banking Registration page at ebanking.cibeg.com and then choose “Register New User”
Enter your 16-digit active debit or credit card number and its 4-digit PIN and set your username and password
Review and agree to the terms and conditions to complete your registration
Call 19666
Enter your active CIB debit or credit card number and PIN
Set your Phone Banking PIN
Enter your active CIB debit or credit card number and PIN
Set your Phone Banking PIN
Online Banking Services (Internet and Mobile Banking):
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Inquiries – Suggestions – Complaints”
Fill in the required information and press “Confirm”
Customer Care Email:
Send an email to the CIB Customer Care Unit at cib.customercareunit@cibeg.com
Call Center:
Call us 24/7 at 19666 or +20-19666 for international customers
CIB Website:
Fill out the complaint form available on our website under the “Complaint form” link at the top of our home page, www.cibeg.com
Zaki the Bot:
You can use Zaki for inquiries and questions about the Bank’s products and services. Find Zaki on our website or on Facebook Messenger (CIB Egypt)
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Inquiries – Suggestions – Complaints”
Fill in the required information and press “Confirm”
Customer Care Email:
Send an email to the CIB Customer Care Unit at cib.customercareunit@cibeg.com
Call Center:
Call us 24/7 at 19666 or +20-19666 for international customers
CIB Website:
Fill out the complaint form available on our website under the “Complaint form” link at the top of our home page, www.cibeg.com
Zaki the Bot:
You can use Zaki for inquiries and questions about the Bank’s products and services. Find Zaki on our website or on Facebook Messenger (CIB Egypt)
Internet and Mobile Banking:
Log into your Internet or Mobile Banking account
Go to the “Transfers” tab on the Mobile Banking app or “Money Transfers” tab on the Internet Banking page
Choose “Transfer to Your Accounts”
Select the source account, target account, enter the required amount and click “Transfer”
Review the payment details then click “Confirm”
Log into your Internet or Mobile Banking account
Go to the “Transfers” tab on the Mobile Banking app or “Money Transfers” tab on the Internet Banking page
Choose “Transfer to Your Accounts”
Select the source account, target account, enter the required amount and click “Transfer”
Review the payment details then click “Confirm”
Call 19666, and enter any of your active CIB cards number and PIN. Follow the step by step recorded menu.
The maximum limit for daily transfers:
- Own credit card settlement: EGP 5,000,000
- Internal transfer between own accounts: EGP 5,000,000
- Donations: EGP 60,000
Internet and Mobile Banking:
Log into your Internet or Mobile Banking account
Go to the “Transfers” tab on the Mobile Banking app or “Money Transfers” tab on the Internet Banking page and choose “Payment to Others”
Click “Add new” to add the beneficiary (If not added) and then select the type of beneficiary “Another CIB Account” and fill in the required details along with a 6-digit OTP then click “Save and Pay”
Revise the payment details enter a new 6-digit OTP then click “Confirm”
Note: This service requires an OTP.
For more information about OTPs watch this video
For more information on how to add a beneficiary, watch this video
To know your daily credit card settlement limits and daily transfer limits between CIB different accounts by clicking on Help Center from the main menu after logging into your CIB internet banking account
Log into your Internet or Mobile Banking account
Go to the “Transfers” tab on the Mobile Banking app or “Money Transfers” tab on the Internet Banking page and choose “Payment to Others”
Click “Add new” to add the beneficiary (If not added) and then select the type of beneficiary “Another CIB Account” and fill in the required details along with a 6-digit OTP then click “Save and Pay”
Revise the payment details enter a new 6-digit OTP then click “Confirm”
Note: This service requires an OTP.
For more information about OTPs watch this video
For more information on how to add a beneficiary, watch this video
To know your daily credit card settlement limits and daily transfer limits between CIB different accounts by clicking on Help Center from the main menu after logging into your CIB internet banking account
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
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