Online Banking Services (Internet and Mobile Banking):
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Inquiries – Suggestions – Complaints”
Fill in the required information and press “Confirm”
Customer Care Email:
Send an email to the CIB Customer Care Unit at cib.customercareunit@cibeg.com
Call Center:
Call us 24/7 at 19666 or +20-19666 for international customers
CIB Website:
Fill out the complaint form available on our website under the “Complaint form” link at the top of our home page, www.cibeg.com
Zaki the Bot:
You can use Zaki for inquiries and questions about the Bank’s products and services. Find Zaki on our website or on Facebook Messenger (CIB Egypt)
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Inquiries – Suggestions – Complaints”
Fill in the required information and press “Confirm”
Customer Care Email:
Send an email to the CIB Customer Care Unit at cib.customercareunit@cibeg.com
Call Center:
Call us 24/7 at 19666 or +20-19666 for international customers
CIB Website:
Fill out the complaint form available on our website under the “Complaint form” link at the top of our home page, www.cibeg.com
Zaki the Bot:
You can use Zaki for inquiries and questions about the Bank’s products and services. Find Zaki on our website or on Facebook Messenger (CIB Egypt)
Internet and Mobile Banking:
Log into your Internet or Mobile Banking account
Go to the “Transfers” tab on the Mobile Banking app or “Money Transfers” tab on the Internet Banking page
Choose “Transfer to Your Accounts”
Select the source account, target account, enter the required amount and click “Transfer”
Review the payment details then click “Confirm”
Log into your Internet or Mobile Banking account
Go to the “Transfers” tab on the Mobile Banking app or “Money Transfers” tab on the Internet Banking page
Choose “Transfer to Your Accounts”
Select the source account, target account, enter the required amount and click “Transfer”
Review the payment details then click “Confirm”
Call 19666, and enter any of your active CIB cards number and PIN. Follow the step by step recorded menu.
The maximum limit for daily transfers:
- Own credit card settlement: EGP 5,000,000
- Internal transfer between own accounts: EGP 5,000,000
- Donations: EGP 60,000
Internet and Mobile Banking:
Log into your Internet or Mobile Banking account
Go to the “Transfers” tab on the Mobile Banking app or “Money Transfers” tab on the Internet Banking page and choose “Payment to Others”
Click “Add new” to add the beneficiary (If not added) and then select the type of beneficiary “Another CIB Account” and fill in the required details along with a 6-digit OTP then click “Save and Pay”
Revise the payment details enter a new 6-digit OTP then click “Confirm”
Note: This service requires an OTP.
For more information about OTPs watch this video
For more information on how to add a beneficiary, watch this video
To know your daily credit card settlement limits and daily transfer limits between CIB different accounts by clicking on Help Center from the main menu after logging into your CIB internet banking account
Log into your Internet or Mobile Banking account
Go to the “Transfers” tab on the Mobile Banking app or “Money Transfers” tab on the Internet Banking page and choose “Payment to Others”
Click “Add new” to add the beneficiary (If not added) and then select the type of beneficiary “Another CIB Account” and fill in the required details along with a 6-digit OTP then click “Save and Pay”
Revise the payment details enter a new 6-digit OTP then click “Confirm”
Note: This service requires an OTP.
For more information about OTPs watch this video
For more information on how to add a beneficiary, watch this video
To know your daily credit card settlement limits and daily transfer limits between CIB different accounts by clicking on Help Center from the main menu after logging into your CIB internet banking account
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Internet Banking:
Log into your Internet Banking account
Go to the “Historical statements” tab
Select Account Statements or Cards Statements
Select your desired account or card
Select the required month
You can download your statement by clicking the relevant icon (PDF, document, spreadsheet)
Log into your Internet Banking account
Go to the “Historical statements” tab
Select Account Statements or Cards Statements
Select your desired account or card
Select the required month
You can download your statement by clicking the relevant icon (PDF, document, spreadsheet)
Submit requests from the comfort of your home instead of waiting in queues at a branch
Enjoy the convenience of 24/7 access wherever you are
Maintain security in accordance with international benchmarks
Lower fees for some services on digital channels than you would with over the counter transactions in branches
Easily track the status of your requests submitted on Mobile & Internet banking through “Requests History” on Internet Banking
Enjoy the convenience of 24/7 access wherever you are
Maintain security in accordance with international benchmarks
Lower fees for some services on digital channels than you would with over the counter transactions in branches
Easily track the status of your requests submitted on Mobile & Internet banking through “Requests History” on Internet Banking
Please check digital tariff details on the CIB website’s Fees and Charges page.
These services are still accessible in-branch until October 1, 2020, and November 15, 2020. You may request assistance from CIB staff to help acquaint you with our digital services, so you are comfortable using them when they become strictly digital.
At CIB, we have always put our customers at the heart of our products, services and operations. Our customers’ convenience and time is our top priority, which is why we’re transitioning to secure digital services that will allow our customers to bank with CIB all day, any day.
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