Digital Transformation FAQs

Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you

Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you

Internet Banking:
Log into your Internet Banking account
Go to the “Historical statements” tab
Select Account Statements or Cards Statements
Select your desired account or card
Select the required month
You can download your statement by clicking the relevant icon (PDF, document, spreadsheet)

Submit requests from the comfort of your home instead of waiting in queues at a branch
Enjoy the convenience of 24/7 access wherever you are
Maintain security in accordance with international benchmarks
Lower fees for some services on digital channels than you would with over the counter transactions in branches
Easily track the status of your requests submitted on Mobile & Internet banking through “Requests History” on Internet Banking

Please check digital tariff details on the CIB website’s Fees and Charges page.

These services are still accessible in-branch until October 1, 2020, and November 15, 2020. You may request assistance from CIB staff to help acquaint you with our digital services, so you are comfortable using them when they become strictly digital.

At CIB, we have always put our customers at the heart of our products, services and operations. Our customers’ convenience and time is our top priority, which is why we’re transitioning to secure digital services that will allow our customers to bank with CIB all day, any day.