Clients are required to sign a bank request form and provide a copy of valid national IDs of authorized signatory/signatories and users mentioned in the application along with an updated commercial register. This can be submitted at any CIB branch or through the customer’s Relationship Manager.

Customer is to send an email to GTS.SUPPORT@CIBEG.COM, then a bank representative staff will arrange a meeting or activation call with a member of the e-finance & the client. This meeting will take care of the system implementation process and training the client.

ePay is conducted through a CIB branch, which is less convenient because it will take more time and effort due to branch queues and will limit the time frame in which customers can complete transactions during working hours. CPS transactions can be completed online and processed 24/7, making it more convenient for the customer.