Features CIB EXPLORE's unique benefits extending access to 600+ airlines & more
CIB Explore Platinum 2
CIB Explore Platinum Feature 1 Free ticket

Free Annual Ticket

Unlock a free flight worth EGP 20,000 in EXPLORE points when you reach the annual spend of EGP 500,000

Welcome Points

Enjoy EXPLORE points worth EGP 1,500 when reaching a spend of EGP 50,000 in 3 months

* Upgraded CIB Mileseverywhere customers can enjoy 500,000 EXPLORE points worth EGP 2,500 when you complete your first transaction using your new card

600+ Airlines & 200,000 Hotels; Endless Journeys

An exclusive platform offering seamless travel bookings, with access to 600+ airlines and 200,000+ hotels. Exchange your EXPLORE points across leading loyalty programs. Visit CIB EXPLORE

 

Double Your Points on Travel Spend

Earn 6 EXPLORE points for every EGP 1 spent on travel and international spending, and 3 EXPLORE points for every EGP 1 spent domestically

Pack without Limits

Get 50% off on extra luggage 2 times per year when booking across selected airlines via the new CIB EXPLORE travel platform

Access to 25+ Airport Lounges

Unlock 8 annual visits of complimentary access to 25+ airport lounges in the Middle East & Levant

Car Rental & Hotel Benefits

Enjoy 20% off Avis and 10% off Budget, and late check-outs and status upgrades at InterContinental Hotels Group (IHG)

Benefits Exclusive benefits tailored just for you

CIB EXPLORE Platform Unlocks It All!

Your exclusive platform to manage travel bookings, including flights from 600+ airlines, and hotels from 200,000+ options, along with a network of boutique hotels and apartments. Enjoy 50% off extra luggage, flexible payment with points or CIB card, seamless points exchange with leading loyalty programs, and settlement in EGP with no international limit usage or markup fees.

Extra Benefits Tailored for You

Enjoy special pricing and complimentary upgrades on car rentals with Avis and Budget, plus discounts on Hajj and Umrah Packages.

 

Travel Journeys Redefined Your journey is fully covered with exclusive perks
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Welcome Points

Enjoy 300,000 EXPLORE points worth EGP 1,500 when reaching a spend of EGP 50,000 in 3 months

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Spend & Earn Points

Earn 6 EXPLORE points for every EGP 1 spent on travel and international spending, and 3 EXPLORE points for every EGP 1 spent domestically
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Annual Spend Reward

Unlock a free flight worth EGP 20,000 in EXPLORE points when you reach the annual spend threshold of EGP 500,000.
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CIB Explore Platform

Book flights and hotels through the exclusive CIB EXPLORE platform
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Extra Luggage

Benefit from 2 50% discounted pieces of extra luggage annually
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Lounge Access*

Enjoy 8 visits to 25+ lounges annually
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Car Rentals*

Enjoy 20% discount and upgrades with Avis, and 10% off with Budget

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Shopping*

Shop away with discounts at 12 European luxury outlets such as Bicester Village and La Roca

* Provided by Mastercard. For more info, visit Priceless.com 
FAQs

Answering all your questions about the program

EXPLORE Cards FAQs

The CIB EXPLORE platform is an exclusive travel booking platform for World Elite and Metal primary credit cardholders, allowing them to book flights and hotels conveniently in local currency.

The new platform offers brand agnostic flexibility, providing access to:

  • Over 200,000 stays ranging from leading hotel chains, resorts, to boutique hotels, and apartments
  • 600+ airlines covering premium carriers and low‑cost airlines, including EgyptAir, Middle Eastern Airlines, and many more
  • Complimentary extra luggage across 27 airlines
  • Additional booking services to come such as car rental, cruises, and train reservations

You can book a wide range of travel services, including:

  • Flights: Domestic and international (one-way, round-trip, and multi-city)
  • Hotels: Local and global hotels with real-time availability

You can choose from the following payment options:

  • Pay fully with EXPLORE points
  • Pay using your CIB card
  • Split payment (Partial Pay), combining EXPLORE points with your CIB card
Settlement in EGP eliminates markup fees incurred when paying in foreign currency (FCY) on any other booking website or application. It also ensures you don’t need to use your credit card’s monthly international spending limit.
1. Visit cibexplore.cibeg.com 
2. Log in using your EXPLORE credit card’s number
3. You will receive an OTP on your registered mobile number 
4. Enter the OTP and after successful login, select CIB EXPLORE

To search for flights on the CIB EXPLORE platform:

  1. Go to the Flights tab
  2. Enter your departure city or airport, destination, travel dates, and number of passengers
  3. Use filters to sort by price, airline, number of stops, and flight duration
  4. Select your preferred flight and proceed to checkout

The platform will display variable options allowing you to compare and choose what suits you best.

Ticket prices are displayed in both local currency (EGP) and EXPLORE points.
Yes, the prices displayed are the total final prices including taxes, with no additional charges at payment.
After completing your booking, you’ll receive a confirmation email with your e-ticket and full itinerary. You can also access your ticket anytime from the “My Bookings” section on the CIB EXPLORE website.
  • Flight cancellations and modifications are subject to the airline’s policies
  • For any changes, please contact the airline’s customer support directly or our dedicated CIB EXPLORE contact center +20 2 48825555
  • Additional fees may apply depending on the airline’s terms and conditions
Your baggage allowance is shown in the flight details before booking. For extra baggage, please check directly with the airline.

To search for hotels on the CIB EXPLORE platform:

  1. Go to the Hotels tab
  2. Enter your destination, check-in, and check-out dates
  3. Use filters to refine results
  4. Select your preferred hotel and proceed to booking
  • Some hotels require a booking request before confirming availability
  • After submitting your request, you’ll receive a confirmation within 24- 48 hours
  • If the hotel rejects your request, you’ll receive a full refund
After booking a hotel, you’ll receive a confirmation email with all reservation details. You can also access your booking anytime from the “My Bookings” section on the CIB EXPLORE website.
Before confirmation: You can cancel or modify your request.
After confirmation: Changes depend on the hotel’s cancellation policy (fees may apply according to the hotel’s terms)
No, there are no hidden fees, the price displayed includes all taxes and charges. Any additional costs (e.g., extra services, city tax to be paid at property..etc) will be shown clearly during checkout

You can reach our CIB EXPLORE Support Team via: 

  • Email: cib.explore@meritincentives.com
  • Phone/ WhatsApp contact: +20 2 48825555
First, make sure you have enough balance on your card or in your EXPLORE points, then contact CIB EXPLORE support.
  • Flights: Contact Airline Customer Support to check cancellation policies
  • Hotels: If cancellation is allowed, you can cancel through My Bookings or by contacting Hotel Customer Support. 
Refunds depend on the airline or hotel’s cancellation policy. Some bookings are non-refundable or partially refundable.

EXPLORE points are doubled for any foreign currency (FCY) transaction, which qualifies as international spend via POS or E-commerce. Eligible travel spend includes

  • Airline tickets and hotel bookings
  • Duty-free shopping
  • Car rentals
  • Online travel agencies (OTAs) inside Egypt or abroad
  • Any other merchant category under travel

EXPLORE points can be redeemed through:

  • Over CIB EXPLORE travel booking platform
  • For EXPLORE Vouchers redeemable at one of the participating merchants
  • For EXPLORE Cash through earning cashback over your credit card (available only for World Elite & World Elite Metal Cards)
  • For EXPLORE Charity

All your transactions will earn EXPLORE points except for the following: 

  • Governmental payments
  • Fawry payments
  • Electronic wallets loading
  • ATM withdrawals
  • Gas station transactions
  • Any bank fees or charges

You can I view and monitor your EXPLORE points by visiting the website at cibexplore.cibeg.com. the platform provides you with a complete breakdown of

  • Available points
  • Previous month’s points balance
  • Total points earned
  • Expired points
  • Total points redeemed
  • The program's terms & conditions

You can claim your extra luggage by following these steps 

  • Visit cibexplore.cibeg.com and log in using any of your EXPLORE family credit cards
  • Enter the OTP sent to your registered mobile number
  • Once logged in, select CIB EXPLORE
  • Search for your desired destination. Eligible flights that include the extra luggage feature will be marked with a flag
  • At checkout, choose the flight leg where you want to add the extra luggage option

We offer complimentary airport transfers through two partners: London Cab and Careem.

London Cab: 

  • Contact your concierge service to arrange the booking
  • If you are a Private customer, call Quintessentially at +20225169930 or send an email to CIBPrivate@Quintessentially.com
  • For all other customer segments, contact Les Concierges Egypt at +201022881110 or send an email to cib@lesconciergesegypt.com

Careem:

  • Download the Careem app from the App Store or Google Play
  • Visit Mastercard Priceless to obtain your promo code here
  • Add your eligible Explore family credit card as the payment method
  • Select your ride to or from the airport
  • Enter the relevant promo code at booking to activate your complimentary ride

In Cairo International Airport the service is available in terminals (Terminal 1- Terminal 2- Terminal 3 All Departure & Arrivals).

  • Head to the 'ALLWAYS Fast Track Counters', ask for the CIB Free Fast Track access, and show your physical card (no pre-booking needed)
  • The extra passenger will pay USD 11.25 at the Fast-Track counter when paying with their CIB credit cards.
  • If you consumed the maximum amount of free accesses, you could claim the fast-track service for the discounted price USD 11.25 instead of USD 15

For Global Airports:

  • Available across more than 70 airports in 18 countries: UK, Turkey, France, Italy, Spain, Germany, Belgium, Austria, Thailand, China, Malaysia, Ukraine, Latvia, Lithuania, Poland, Cyprus, Estonia, and UAE
  • Download Mastercard Travel Pass App from the App Store or Google Play Store or click on the website and enter the Airport’s name into airport search bar
  • Book your Fast Track Pass and receive it in the app or by email
  • Go to the Fast-Track zone in your terminal and present your Fast Track pass to enter the priority lane
  • Download the Mastercard Travel Pass App from Google Play or the App Store
  • Register your Mastercard card securely. Returning users will need to re-verify their card in the app after making an international payment
  • Locate lounges near you using the app
  • Check your complimentary visit eligibility
  • Access the lounge by presenting your in-app QR code or DragonPass Membership Number
  • Download Flexiroam App from the App Store or Google Play Store
  • Click Sign up, Add name & other details and Verify account
  • Click on Mastercard banner and Enter 16-digit Mastercard card number to check data plan eligibility
  • Click on ‘Redeem Starter Plan’ and follow steps to ‘Activate e-SIM’
  • Confirm Redemption’ to redeem free data plan
  • ‘Unlock phone’, ‘Confirm Order’ and click ‘Install e-SIM’ to finish e-SIM installation
  • Go to Mobile Settings > Cellular/Mobile Data > Cellular / Mobile Data > Select Flexiroam
  • From Mobile Settings > Cellular/Mobile Data > Data Roaming > Switch on Data Roaming
  • Switch on Data Plan (1 GB valid for 5 days)
  • Purchase additional plan at 15% discount
 

IHG Hotels & Resorts Offer: 

15% discount on ‘Best Available Rate’ including a complimentary welcome drink on arrival at the relevant Participating Property; and Complimentary late checkout from the Participating. Simply visit http://www.ihg.com/mastercardoffer to redeem the offer.

Jaz Hotel group discount – Egypt

Unlock 20% off on unforgettable stays across Egypt at Jaz hotels!

  • Visit www.jazhotels.com scroll to choose your destination, booking dates. Enter the promo code "MCDEAL" before clicking the search button
  • From the results list, choose your preferred hotel
  • Select your preferred room
  • Complete your booking and pay with your World or World Elite Mastercard to enjoy 20% off
  • Eligibility: Wealth & Private customers only
  • How to book the service: Contact one of the below concierge companies

Quintessentially Contacts for Private customers

  • Download “CIB Private Concierge App”
  • Call the dedicated number: +20225169930
  • Send an email: CIBPrivate@Quintessentially.com

Les Concierges Egypt contacts for Wealth customers

  • Call the dedicated number: +201022881110
  • Send an email: cib@lesconciergesegypt.com
  • Bookings must be made at least 48 hours before travel date & During Haj season, requests must be received 1 week before travel time– subject to availability.
  • Service available only in Cairo international airport only Terminals 2 and 3 only, valid for gates F & G. Not available for H bus gates , or any other bus gate Subject to Airport Hall configuration – in such a case only meet and assist service is provided.
  • Each extra passenger pays 50% of the original fee should be paid directly to Astra Travel - 25 USD per each extra passenger on the same flight, payment directly to Astra Travel.

Offers Discover the newest offers with CIB

We add new offers all the time, so remember to check back for the latest deals

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