The new platform offers brand agnostic flexibility, providing access to:

• Over 200,000 stays ranging from leading hotel chains, resorts, to boutique hotels, and apartments
• 600+ airlines covering premium carriers and low‑cost airlines, including EgyptAir, Middle Eastern Airlines, and many more
• Complimentary extra luggage across 27 airlines
• Additional booking services to come such as car rental, cruises, and train reservations

You can book a wide range of travel services, including:

• Flights: Domestic and international (one-way, round-trip, and multi-city)
• Hotels: Local and global hotels with real-time availability

You can choose from the following payment options:

• Pay fully with EXPLORE points
• Pay using your CIB card
• Split payment (Partial Pay), combining EXPLORE points with your CIB card

To search for flights on the CIB EXPLORE platform:

1. Go to the Flights tab
2. Enter your departure city or airport, destination, travel dates, and number of passengers
3. Use filters to sort by price, airline, number of stops, and flight duration
4. Select your preferred flight and proceed to checkout

The platform will display variable options allowing you to compare and choose what suits you best.

• Flight cancellations and modifications are subject to the airline’s policies
• For any changes, please contact the airline’s customer support directly or our dedicated CIB EXPLORE contact center +20 2 48825555
• Additional fees may apply depending on the airline’s terms and conditions

To search for hotels on the CIB EXPLORE platform:

1. Go to the Hotels tab
2. Enter your destination, check-in, and check-out dates
3. Use filters to refine results
4. Select your preferred hotel and proceed to booking

• Some hotels require a booking request before confirming availability
• After submitting your request, you’ll receive a confirmation within 24- 48 hours
• If the hotel rejects your request, you’ll receive a full refund

You can reach our CIB EXPLORE Support Team via: 

• Email: cib.explore@meritincentives.com
• Phone/ WhatsApp contact: +20 2 48825555

• Flights: Contact Airline Customer Support to check cancellation policies
• Hotels: If cancellation is allowed, you can cancel through My Bookings or by contacting Hotel Customer Support. 

EXPLORE points are doubled for any foreign currency (FCY) transaction, which qualifies as international spend via POS or E-commerce. Eligible travel spend includes

• Airline tickets and hotel bookings
• Duty-free shopping
• Car rentals
• Online travel agencies (OTAs) inside Egypt or abroad
• Any other merchant category under travel

EXPLORE points can be redeemed through:

• Over CIB EXPLORE travel booking platform
• For EXPLORE Vouchers redeemable at one of the participating merchants
• For EXPLORE Cash through earning cashback over your credit card (available only for World Elite & World Elite Metal Cards)
• For EXPLORE Charity

All your transactions will earn EXPLORE points except for the following: 

• Governmental payments
• Fawry payments
• Electronic wallets loading
• ATM withdrawals
• Gas station transactions
• Any bank fees or charges

You can I view and monitor your EXPLORE points by visiting the website at cibexplore.cibeg.com. the platform provides you with a complete breakdown of

• Available points
• Previous month’s points balance
• Total points earned
• Expired points
• Total points redeemed
• The program's terms & conditions

You can claim your extra luggage by following these steps 

• Visit cibexplore.cibeg.com and log in using any of your EXPLORE family credit cards
• Enter the OTP sent to your registered mobile number
• Once logged in, select CIB EXPLORE
• Search for your desired destination. Eligible flights that include the extra luggage feature will be marked with a flag
• At checkout, choose the flight leg where you want to add the extra luggage option

We offer complimentary airport transfers through two partners: London Cab and Careem.

London Cab: 

• Contact your concierge service to arrange the booking
• If you are a Private customer, call Quintessentially at +20225169930 or send an email to CIBPrivate@Quintessentially.com
• For all other customer segments, contact Les Concierges Egypt at +201022881110 or send an email to cib@lesconciergesegypt.com

Careem:

• Download the Careem app from the App Store or Google Play
• Visit Mastercard Priceless to obtain your promo code here
• Add your eligible Explore family credit card as the payment method
• Select your ride to or from the airport
• Enter the relevant promo code at booking to activate your complimentary ride

In Cairo International Airport the service is available in terminals (Terminal 1- Terminal 2- Terminal 3 All Departure & Arrivals).

• Head to the 'ALLWAYS Fast Track Counters', ask for the CIB Free Fast Track access, and show your physical card (no pre-booking needed)
• The extra passenger will pay USD 11.25 at the Fast-Track counter when paying with their CIB credit cards.
• If you consumed the maximum amount of free accesses, you could claim the fast-track service for the discounted price USD 11.25 instead of USD 15

For Global Airports:

• Available across more than 70 airports in 18 countries: UK, Turkey, France, Italy, Spain, Germany, Belgium, Austria, Thailand, China, Malaysia, Ukraine, Latvia, Lithuania, Poland, Cyprus, Estonia, and UAE
• Download Mastercard Travel Pass App from the App Store or Google Play Store or click on the website and enter the Airport’s name into airport search bar
• Book your Fast Track Pass and receive it in the app or by email
• Go to the Fast-Track zone in your terminal and present your Fast Track pass to enter the priority lane

• Download the Mastercard Travel Pass App from Google Play or the App Store
• Register your Mastercard card securely. Returning users will need to re-verify their card in the app after making an international payment
• Locate lounges near you using the app
• Check your complimentary visit eligibility
• Access the lounge by presenting your in-app QR code or DragonPass Membership Number

• Download Flexiroam App from the App Store or Google Play Store
• Click Sign up, Add name & other details and Verify account
• Click on Mastercard banner and Enter 16-digit Mastercard card number to check data plan eligibility
• Click on ‘Redeem Starter Plan’ and follow steps to ‘Activate e-SIM’
• Confirm Redemption’ to redeem free data plan
• ‘Unlock phone’, ‘Confirm Order’ and click ‘Install e-SIM’ to finish e-SIM installation
• Go to Mobile Settings > Cellular/Mobile Data > Cellular / Mobile Data > Select Flexiroam
• From Mobile Settings > Cellular/Mobile Data > Data Roaming > Switch on Data Roaming
• Switch on Data Plan (1 GB valid for 5 days)
• Purchase additional plan at 15% discount

IHG Hotels & Resorts Offer: 

15% discount on ‘Best Available Rate’ including a complimentary welcome drink on arrival at the relevant Participating Property; and Complimentary late checkout from the Participating. Simply visit http://www.ihg.com/mastercardoffer to redeem the offer.

Jaz Hotel group discount – Egypt

Unlock 20% off on unforgettable stays across Egypt at Jaz hotels!

• Visit www.jazhotels.com scroll to choose your destination, booking dates. Enter the promo code "MCDEAL" before clicking the search button
• From the results list, choose your preferred hotel
• Select your preferred room
• Complete your booking and pay with your World or World Elite Mastercard to enjoy 20% off

• Eligibility: Wealth & Private customers only
• How to book the service: Contact one of the below concierge companies

Quintessentially Contacts for Private customers

• Download “CIB Private Concierge App”
• Call the dedicated number: +20225169930
• Send an email: CIBPrivate@Quintessentially.com

Les Concierges Egypt contacts for Wealth customers

• Call the dedicated number: +201022881110
• Send an email: cib@lesconciergesegypt.com

• Bookings must be made at least 48 hours before travel date & During Haj season, requests must be received 1 week before travel time– subject to availability.
• Service available only in Cairo international airport only Terminals 2 and 3 only, valid for gates F & G. Not available for H bus gates , or any other bus gate Subject to Airport Hall configuration – in such a case only meet and assist service is provided.
• Each extra passenger pays 50% of the original fee should be paid directly to Astra Travel - 25 USD per each extra passenger on the same flight, payment directly to Astra Travel.