Personal Banking FAQs

Since visiting a CIB branch will not be accessible to you, an exclusive service to meet your needs and proceed with your requests while abroad through recorded calls will be available. This allows you to conduct a number of requests, such as issuing certificates of deposits, chequebooks, replace debit cards, open or close sub accounts and more. To enroll, please sign the request form during your next CIB branch visit and get started!

Please check the credit card fees here

Should the account remain below the mentioned eligibility criteria, the Bank will downgrade the relationship to the best suited offering.

In order to make it more convenient for our Private customers, there is a complete personalized condition to every customer as 6 months grace period in order to maintain a minimum of EGP 20,000,000 in total balances. Should the account remain below the mentioned eligibility criteria, the Bank will downgrade the relationship to the best suited offering.

In case you do not meet the customer segment criteria, the bank will re-allocate your account to the most suitable segment.

• This is the first specialized investment product for CIB Private customers based on their risk appetite.
• This highly customizable investment opportunity provides 6 different portfolio models that vary across securities and asset classes.
• Investments in customer-proposed portfolios will be managed by the reputed Asset Manager, CI Asset Management.

A new application that allows you to contact CIB Overseas Client Advisors through conference calls for free, wherever you are in the world via your mobile, tablet or laptop. If you request a callback, our advisors will contact you. Available to download on Google Play or Apple Store outside Egypt.

To make your financial life easier, we have selected a talented and dedicated team of experts through whom all your banking transactions will be executed and well managed, including:

• Dedicated Wealth Relationship Manager to guide you financially
• Dedicated Wealth Service Officer to assist
• Dedicated Wealth teller to help you avoid queuing
• Dedicated 24/7 call center, 19847(VIP)
• Dedicated and exclusive access to CIB Wealth centers and lounges