ATMs and branches results
Yes, through CIB ATM card-less services:
- Touch the ATM screen to start
- Select “Smart Wallet”
- Select “Deposit”
- Enter your Wallet number and password
- Enter the desired amount you wish to deposit.
Yes, through the following these steps:
- From the Wallet application on your mobile, select "ATM Cash Out"
- Enter the amount you wish to withdraw, followed by your Wallet password, in order to receive an OTP.
- On the ATM, select "Cardless Services"
- On the ATM, select "Smart Wallet"
- On the ATM, select "Cash Withdrawal"
- On the ATM, enter the registered mobile number
- On the ATM, enter the OTP received from your Smart Wallet application
- On the ATM, enter the amount to be withdrawn.
Starting the 1st of July, 2022, a fee of 5 Egyptian Pounds will be applied on each cash withdrawal transaction using any CIB debit or prepaid cards on other banks’ ATMs in Egypt.
Kindly call CIB directly at 19666.
Kindly call CIB directly at 19666.
CIB checks will be reflected in the next working day.
If your card was captured by an ATM inside a CIB branch during working hours, please make sure to enter the branch and notify the staff.
If the incident occurred outside the bank’s working hours or at a standalone CIB ATM, please call us on 19666 and our professional staff will let you know what the fastest and best thing to do is.
For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
The machine will automatically return any money to your account if the money fails to come out of the machine successfully. You can rest assured that your money is safe by calling CIB at 19666 and reporting what happened. Each ATM has a unique identification number, so please make sure to tell us which machine it is.
Yes, you can through CIB ATMs only. Just follow the following directions:
- 1-Choose “Cardless Services” from the ATM main screen
- 2-Confirm that you’ve read the terms and conditions
- 3-Enter your account number
- 4-Select whether to generate a new OTP or if you have a valid OTP
- 5-Enter your OTP (sent to your registered mobile number)
- 6-Insert your money into the ATM
- 7-Confirm the amount and your account number