Personal Banking FAQs

Yes. Our cash deposit machines have a maximum daily deposit limit of EGP 20,000.

To use an ATM, complete the following steps:

1. Choose “Cardless Services” from the main screen
2. Choose “Settle Credit Card”
3. Enter your credit card number
4. Select either “Generate a New OTP” or “I Have a Valid OTP”
5. Enter the OTP sent to your registered mobile number
6. Insert your money into the ATM
7. Confirm the amount and your credit card number

If your card was captured by an ATM inside a CIB branch during working hours, please make sure to enter the branch and notify the staff.

If the incident occurred outside the bank’s working hours or at a standalone CIB ATM, please call us on 19666 and our professional staff will let you know what the fastest and best thing to do is.

For all segments, the maximum deposit limit using a debit card is EGP 100,000 per day and EGP 20,000 per day without a card.

For the Prime segment, the maximum deposit limit using a debit card is EGP 150,000 per month and EGP 20,000 per day without a card.

Yes, through CIB ATM card-less services:

1. Touch the ATM screen to start
2. Select “Smart Wallet”
3. Select “Deposit”
4. Enter your Wallet number and password
5. Enter the desired amount you wish to deposit.

Yes, you can through CIB ATMs only. Just follow the following directions:

• 1-Choose “Cardless Services” from the ATM main screen
• 2-Confirm that you’ve read the terms and conditions
• 3-Enter your account number
• 4-Select whether to generate a new OTP or if you have a valid OTP
• 5-Enter your OTP (sent to your registered mobile number)
• 6-Insert your money into the ATM
• 7-Confirm the amount and your account number

1. Select “Generate an OTP” on the ATM screen
2. Your OTP will be sent to your registered mobile number via SMS