ATMs and branches results
Yes, you can through CIB ATMs only. Just follow the following directions:
- 1-Choose “Cardless Services” from the ATM main screen
- 2-Confirm that you’ve read the terms and conditions
- 3-Enter your account number
- 4-Select whether to generate a new OTP or if you have a valid OTP
- 5-Enter your OTP (sent to your registered mobile number)
- 6-Insert your money into the ATM
- 7-Confirm the amount and your account number
Yes. Our cash deposit machines have a maximum daily deposit limit of EGP 20,000.
To use an ATM, complete the following steps:
- Choose “Cardless Services” from the main screen
- Choose “Settle Credit Card”
- Enter your credit card number
- Select either “Generate a New OTP” or “I Have a Valid OTP”
- Enter the OTP sent to your registered mobile number
- Insert your money into the ATM
- Confirm the amount and your credit card number
- Select “Generate an OTP” on the ATM screen
- Your OTP will be sent to your registered mobile number via SMS
Yes, through CIB ATM card-less services:
- Touch the ATM screen to start
- Select “Smart Wallet”
- Select “Deposit”
- Enter your Wallet number and password
- Enter the desired amount you wish to deposit.
For all segments, the maximum deposit limit using a debit card is EGP 100,000 per day and EGP 20,000 per day without a card.
For the Prime segment, the maximum deposit limit using a debit card is EGP 150,000 per month and EGP 20,000 per day without a card.
Yes, through the following these steps:
- From the Wallet application on your mobile, select "ATM Cash Out"
- Enter the amount you wish to withdraw, followed by your Wallet password, in order to receive an OTP.
- On the ATM, select "Cardless Services"
- On the ATM, select "Smart Wallet"
- On the ATM, select "Cash Withdrawal"
- On the ATM, enter the registered mobile number
- On the ATM, enter the OTP received from your Smart Wallet application
- On the ATM, enter the amount to be withdrawn.
If your card was captured by an ATM inside a CIB branch during working hours, please make sure to enter the branch and notify the staff.
If the incident occurred outside the bank’s working hours or at a standalone CIB ATM, please call us on 19666 and our professional staff will let you know what the fastest and best thing to do is.