ATMs and branches results
Yes, you can through CIB ATMs only. Just follow the following directions:
- 1-Choose “Cardless Services” from the ATM main screen
- 2-Confirm that you’ve read the terms and conditions
- 3-Enter your account number
- 4-Select whether to generate a new OTP or if you have a valid OTP
- 5-Enter your OTP (sent to your registered mobile number)
- 6-Insert your money into the ATM
- 7-Confirm the amount and your account number
Yes. Our cash deposit machines have a maximum daily deposit limit of EGP 20,000.
To use an ATM, complete the following steps:
- Choose “Cardless Services” from the main screen
- Choose “Settle Credit Card”
- Enter your credit card number
- Select either “Generate a New OTP” or “I Have a Valid OTP”
- Enter the OTP sent to your registered mobile number
- Insert your money into the ATM
- Confirm the amount and your credit card number
You should receive an SMS within 1-3 minutes. If you do not receive it, please update your registered mobile number at the bank through the Online Banking service or by call center. If you still don’t receive an SMS, please request it again through the ATM.
- Select “Generate an OTP” on the ATM screen
- Your OTP will be sent to your registered mobile number via SMS
Yes, through CIB ATM card-less services:
- Touch the ATM screen to start
- Select “Smart Wallet”
- Select “Deposit”
- Enter your Wallet number and password
- Enter the desired amount you wish to deposit.
The machine will automatically return any money to your account if the money fails to come out of the machine successfully. You can rest assured that your money is safe by calling CIB at 19666 and reporting what happened. Each ATM has a unique identification number, so please make sure to tell us which machine it is.
The maximum deposit limit with a card is EGP 100,000 per day, and EGP 20,000 per day without a card.
Yes, through the following these steps:
- From the Wallet application on your mobile, select "ATM Cash Out"
- Enter the amount you wish to withdraw, followed by your Wallet password, in order to receive an OTP.
- On the ATM, select "Cardless Services"
- On the ATM, select "Smart Wallet"
- On the ATM, select "Cash Withdrawal"
- On the ATM, enter the registered mobile number
- On the ATM, enter the OTP received from your Smart Wallet application
- On the ATM, enter the amount to be withdrawn.
Yes, through the cash deposit machines with a maximum deposit limit per day of EGP 20,000.
For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
The ATM can provide you with a mini-statement of your last ten transactions.
Please ignore the message. This could happen when a customer tries to make a cardless deposit into your account through an ATM.
If your card was captured by an ATM inside a CIB branch during working hours, please make sure to enter the branch and notify the staff.
If the incident occurred outside the bank’s working hours or at a standalone CIB ATM, please call us on 19666 and our professional staff will let you know what the fastest and best thing to do is.