Personal Banking FAQs

You should receive an SMS within 1-3 minutes. If you do not receive it, please update your registered mobile number at the bank through the Online Banking service or by call center. If you still don’t receive an SMS, please request it again through the ATM.

Yes, you can through CIB ATMs only. Just follow the following directions:

• 1-Choose “Cardless Services” from the ATM main screen
• 2-Confirm that you’ve read the terms and conditions
• 3-Enter your account number
• 4-Select whether to generate a new OTP or if you have a valid OTP
• 5-Enter your OTP (sent to your registered mobile number)
• 6-Insert your money into the ATM
• 7-Confirm the amount and your account number

Yes. Our cash deposit machines have a maximum daily deposit limit of EGP 20,000.

To use an ATM, complete the following steps:

1. Choose “Cardless Services” from the main screen
2. Choose “Settle Credit Card”
3. Enter your credit card number
4. Select either “Generate a New OTP” or “I Have a Valid OTP”
5. Enter the OTP sent to your registered mobile number
6. Insert your money into the ATM
7. Confirm the amount and your credit card number

1. Select “Generate an OTP” on the ATM screen
2. Your OTP will be sent to your registered mobile number via SMS

Yes, through CIB ATM card-less services:

1. Touch the ATM screen to start
2. Select “Smart Wallet”
3. Select “Deposit”
4. Enter your Wallet number and password
5. Enter the desired amount you wish to deposit.

The machine will automatically return any money to your account if the money fails to come out of the machine successfully. You can rest assured that your money is safe by calling CIB at 19666 and reporting what happened. Each ATM has a unique identification number, so please make sure to tell us which machine it is.

Yes, through the following these steps:

1. From the Wallet application on your mobile, select "ATM Cash Out"
2. Enter the amount you wish to withdraw, followed by your Wallet password, in order to receive an OTP.
3. On the ATM, select "Cardless Services"
4. On the ATM, select "Smart Wallet"
5. On the ATM, select "Cash Withdrawal"
6. On the ATM, enter the registered mobile number
7. On the ATM, enter the OTP received from your Smart Wallet application
8. On the ATM, enter the amount to be withdrawn.