ATMs and branches results

The OTP SMS is sent to the account owners on their registered mobile
No Fees Apply.
The daily withdrawal limit is EGP 30,000.
No Fees Apply.
These are special machines that rely on spoken word and voice commands for people who are visually-challenged and cannot see the screen. The machines allow users to insert headphones to listen to the machine.
Some fees apply. Check with our staff or check on the special Forex ATMs machines designed for currency exchange.
Yes but first, you have to check if the institution is included in the program.
The machine will automatically return any money to your account if the money fails to come out of the machine successfully. You can rest assured that your money is safe by calling CIB at 19666 and reporting what happened. Each ATM has a unique identification number, so please make sure to tell us which machine it is.
No.
Yes.
Yes.
For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
Unfortunately not. These types of cards are authorized by the company for deposit purposes only.
Yes.
No.

If your card was captured by an ATM inside a CIB branch during working hours, please make sure to enter the branch and notify the staff.

If the incident occurred outside the bank’s working hours or at a standalone CIB ATM, please call us on 19666 and our professional staff will let you know what the fastest and best thing to do is.

Yes, through the following these steps:

  1. From the Wallet application on your mobile, select "ATM Cash Out"
  2. Enter the amount you wish to withdraw, followed by your Wallet password, in order to receive an OTP.
  3. On the ATM, select "Cardless Services"
  4. On the ATM, select "Smart Wallet"
  5. On the ATM, select "Cash Withdrawal"
  6. On the ATM, enter the registered mobile number
  7. On the ATM, enter the OTP received from your Smart Wallet application
  8. On the ATM, enter the amount to be withdrawn.

Yes, through CIB ATM card-less services:

  1. Touch the ATM screen to start
  2. Select “Smart Wallet”
  3. Select “Deposit”
  4. Enter your Wallet number and password
  5. Enter the desired amount you wish to deposit.
Yes.
Yes.

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