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Customers can update their data from outside Egypt by going to the following link: https://www.cibeg.com/English/AboutCIB/Compliance/Pages/Know-Your-Customer.aspx Download and print a KYC form, enter the appropriate information, and add your signature to the bottom of each page. Submit it to a CIB representative at any of our branches, or send it by mail to either your branch or to P.O. Box 2430 Al Ataba, marked with your branch name.
  • Onsite ATMs: CIB debit cards are retained at branches for 5 days. CIB credit cards/non-CIB cards are retained for 1 day and both depend on card’s status on the OASIS system.
  • Offsite ATMs: Cards are collected by the Falcon team and delivered to the central vault.
  • Checks in EGP take 4 working days from the deposit date (taking into consideration official holidays), except checks drawn on Arab Investment Bank, Postal Authority, and Nasser Society Bank.
  • Egyptians need a valid national ID or passport
  • Proof of employment
  • Proof of residence if your address differs from the address on your ID
  • In case the PA person has another nationality (88) in NID, they should bring their passport or birth certificate
  • If US nationality, the Indicia and FATCA process will be followed.
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