العربية

Yes, please make sure they have the Meeza Digital logo and confirm that they accept QR payments.
The amount will be returned to your wallet.
Decline the request. The merchant will be notified that you declined it.
Yes, once the Equal Payment Plan is activated, you will receive an SMS on the registered mobile number with all the Equal Payment Plan details and the first due date. Also, you can check your request status from our Mobile Banking app.
CIB does not store any account details on your mobile device.
CIB does not store any account details on your mobile device.
No, some cards earn BONUS points, some earn cashback, and others earn miles. Please check the following link to compare the different card products: https://cib.eg/e68.
No, Online Card issuance fees are non-refundable.
No, the service is available exclusively for the primary cardholder.
There is no cap on earning the loyalty reward except for the cashback card. The maximum that can be earned within the same statement is EGP500.
No, nothing will happen to the wallet services or your balance. After reactivating the wallet, you’ll find your saved favorites and balance as is.

Transfers in Egyptian Pound inside CIB (No fees)

Transfers in Egyptian Pound outside CIB inside Egypt (Fees are waived):

  • Commission:0.2% minimum EGP 40 - maximum EGP 350

Transfers in a foreign currency:

  • Commission: 0.3% from the amount with a minimum of USD 20 - maximum USD 150
  • Swift Charges: Equivalent to USD 10 through Online Banking.
  • The charges are equivalent to USD 20 if executed through CIB branches
  • Beneficiary Bank Fees: Based on the beneficiary bank's fees and charges. The USD equivalent is calculated upon execution and is based on CIB’s daily currency free market rate

If the transfer is conducted through IPN to one of the banks participating in the Instant Payment Network, the commission will be 0.2% with a minimum of EGP 10 and a maximum of EGP 50 (Fees are waived)

Meeza wallet transfers through Internet or Mobile banking is free of charge

Transfers in Egyptian Pound inside CIB (No fees)

Transfers in Egyptian Pound outside CIB inside Egypt (Fees are waived):

  • Commission:0.2% minimum EGP 40 - maximum EGP 350

Transfers in a foreign currency:

  • Commission: 0.3% from the amount with a minimum of USD 20 - maximum USD 150
  • Swift Charges: Equivalent to USD 10 through Online Banking.
  • The charges are equivalent to USD 20 if executed through CIB branches
  • Beneficiary Bank Fees: Based on the beneficiary bank's fees and charges. The USD equivalent is calculated upon execution and is based on CIB’s daily currency free market rate

If the transfer is conducted through IPN to one of the banks participating in the Instant Payment Network, the commission will be 0.2% with a minimum of EGP 10 and a maximum of EGP 50 (Fees are waived)

Meeza wallet transfers through Internet or Mobile banking is free of charge

No, there are no charges.
No charges.
Yes, the bank has a program for professionals. Please visit your nearest CIB branch to inquire about the detailed required documents. The general requirements to apply are a valid ID, valid income proof, and a valid commercial register.
No, during the online application, you’ll only need to provide general information from your national ID and about your job. After submission, a bank representative will call you to check your eligibility and inform you of any required documents.
Yes, foreign exchange markup fees will apply. Please find more details on the exchange rate charged according to each card type from the following link: https://cib.eg/4z1.
You can request to issue up to four supplementary cards for free. A replacement fee is applied normally.
There are no application fees. The issuance fees is only applied on the new cards after activation.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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