Note: A bank representative will get back to the customer within one business day.
Customer to provide signed documents in case of the application approved.
Note:
1. Log into your Internet or Mobile Banking account
2. Click the “Requests” tab
3. Select “Manage Smart Wallet”
4. Choose “Amend an existing Wallet” from application type
5. Select the desired amendment (Add a card/remove a card/replace a card)
6. Enter wallet mobile number
7. Choose the amendment type
8. Enter your National ID
9. Choose CIB card type
10. Enter CIB card number, expiration date, and name on card
11. Click “Submit”
12. Click “Confirm” once the confirmation message appears
Note: You can only link up to two of your CIB cards to your CIB Smart Wallet.
Note:
For Internet Banking: Select “Replace Debit or Credit Card”
Note:
Your Smart Wallet is now activated and ready for transactions.
What are the Smart Wallet registration requirements?
1. Log into your Internet or Mobile Banking account
2. Click the “Requests” tab
3. Choose “E-Statement Enrollment“
4. Read the terms and conditions
5. Check the box to agree to the terms and conditions
6. Click “Submit”
7. Click “Confirm” once the confirmation message appears
Note:The following cases require a branch visit to update KYC:
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For Internet Banking: Select “Manage Credit Card Direct Debit”
Note:
You can register to Online Banking using one of the below methods:
14. A confirmation message of successful registration will appear
To follow up on the status of your submitted requests*:
*(This service is available on Internet Banking only and not available at the Mobile Banking Application)