Personal Banking FAQs

1. Log into your Internet or Mobile Banking account
2. Click the “Requests” tab
3. Choose “Apply for Loan or Card”
4. Enter National ID
5. Select the desired product you are applying for (loan or credit card)
6. If applying for a credit card, select the desired credit card type. If applying for a loan, enter the requested amount
7. Enter net monthly income
8. Enter employer’s name
9. Enter job title
10. Read the terms and conditions
11. Check the box to agree to the terms and conditions 
12. Click “Submit”
13. Click “Confirm” once the confirmation message appears 

Note: A bank representative will get back to the customer within one business day.

Customer to provide signed documents in case of the application approved.

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Open new account”
4. Choose account type
5. Choose sub type
6. Choose currency
7. Choose which account to take and apply signature
8. Click “Next”
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Click “Submit”
12. Click “Confirm” once the confirmation message appears

Note:

• Customers cannot open the same type of any of their existing accounts
• Customer should have at least 1 active account

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “Account Number” from the list
5. Enter your account number
6. Create username
7. Create password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear

1.         Log into your Internet or Mobile Banking account

2.         Click the “Requests” tab

3.         Select “Manage Smart Wallet”

4.         Choose “Amend an existing Wallet” from application type

5.         Select the desired amendment (Add a card/remove a card/replace a card)

6.         Enter wallet mobile number

7.         Choose the amendment type

8.         Enter your National ID

9.         Choose CIB card type

10.   Enter CIB card number, expiration date, and name on card

11.   Click “Submit”

12.   Click “Confirm” once the confirmation message appears

 

Note: You can only link up to two of your CIB cards to your CIB Smart Wallet.

• Log into your Internet or Mobile Banking account
• Click on the “Requests” tab
• For Mobile Banking: Select “Cards Management” then “Manage Credit Card Direct Debit”

           For Internet Banking: Select “Manage Credit Card Direct Debit”

• Choose card number
• Choose account number
• Choose the direct debit percentage needed
• Press “Submit”
• Press “Confirm” once the confirmation message appears

Note:

• Direct debit percentage is either 5% or 100%

1.         Log into your Internet or Mobile Banking account

2.         Click the “Requests” tab

3.         Choose “E-Statement Enrollment“

4.         Read the terms and conditions

5.         Check the box to agree to the terms and conditions

6.         Click “Submit”

7.         Click “Confirm” once the confirmation message appears

 

• Log into your Internet or Mobile Banking account
• Click on the “Requests” tab
• For Mobile Banking: Select “Cards Management” then “Replace Debit or Credit Card”

           For Internet Banking: Select “Replace Debit or Credit Card”

•  Choose card type
• Choose card account number
• Enter the reason for replacement
• Press “Submit”
• Press “Confirm” once the confirmation message appears

Note:

• Credit cards will not be replaced if the card is over the limit or the minimum due payment has not been settled for the past 30 day

1. Log into your Internet or Mobile Banking account
2. Click the “Requests” tab
3. Choose “E-Statement Enrollment”
4. Read the terms and conditions
5. Check the box to agree to the terms and conditions 
6. Click “Submit”
7. Click “Confirm” once the confirmation message appears

1. Log into your Internet or Mobile Banking account
2. Click on the “Requests” tab
3. Select “Manage Smart Wallet”
4. Choose “Open a CIB Wallet” from application type
5. Enter your mobile number
6. Enter your National ID
7. Enter your National ID expiration date
8. Choose CIB card type
9. Enter CIB card number, expiration date, and name on card
10. Click “Submit”
11. Click “Confirm” once the confirmation message appears
12. You will receive an SMS that contains a download link and an activation code
13. Download the CIB Smart Wallet app from either Apple, Google Play or Huawei AppGallery stores
14. Enter your registered mobile number, read and accept the terms and conditions, then enter the activation code that was sent to you via SMS
15. Create your six-digit password

 

Your Smart Wallet is now activated and ready for transactions.

 

 

 

What are the Smart Wallet registration requirements?

• A valid mobile number. (Registered with the applicant’s national ID).
• A valid national ID card.

 

You can register to Online Banking using one of the below methods:

1. Account number
2. Passport number
3. National ID number
4. Debit or credit card number

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “Passport Number” from the list
5. Enter your passport number
6. Create username
7. Create your password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions Select next
11. Enter the OTP password that is sent to your registered mobile number
12. Select “Register”
13. A confirmation message of successful registration will appear

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “National ID Number” from the list
5. Enter your National ID number
6. Create username
7. Create your password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select Next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”

14. A confirmation message of successful registration will appear

• TAT for changing direct debit is 2 business days
• TAT for replacing a debit or credit card is 5 business days
• TAT for booking a TD/CD is on the same day
• TAT for Online Banking registration with account number, National ID, or passport number is immediate
• TAT for opening an additional sub account is immediate

To follow up on the status of your submitted requests*:

1. Log into your Internet Banking account
2. Go to the “Requests” tab.
3. Choose “Requests History” to see a list of all your submitted requests within the last 90 days which are marked under 3 categories as pending at the Bank side or approved or rejected.

*(This service is available on Internet Banking only and not available at the Mobile Banking Application)