CIB is always responsible for securing and overseeing your account. Proper authorization from the customer is required to allow CIB to process the transaction.
No. All transactions are secured using your IPN’s PIN, which cannot be accessed by InstaPay. CIB will not authorize any transaction without proper customer consent using their IPN’s PIN.
No, data privacy restrictions prevent InstaPay from storing or having access to your bank account data, which is only denoted by a reference number, while the actual account number is stored at CIB.
Whenever a transaction is declined on InstaPay, CIB will automatically reverse the transaction to your bank account immediately. In case the transaction is not reversed, please
contact CIB’s customer service at 19666 and provide them with the transaction’s reference number to track it.
Confidential data is defined as your card number, PIN and OTP, submitted during onboarding, and your IPN’s PIN submitted either during logins or during transaction authentication processes.
All the above confidential data are encrypted between you and CIB by implementing end-to-end encryption. Thus, InstaPay has no access, rights or ability to obtain or store such confidential data.
Please contact CIB’s customer service at 19666 and provide it with the transaction ID, so it can be investigated. Please note that all rejected transfers will be reversed instantly.
Please visit the below link for further details