Transaction limit: 70,000 EGP
Daily limit: 120,000 EGP
Monthly limit: 400,000 EGP
Transaction limit: 70,000 EGP
Daily limit: 120,000 EGP
Monthly limit: 400,000 EGP
A pending transfer means the beneficiary’s bank hasn’t confirmed crediting the amount to the beneficiary’s account. InstaPay will update the transfer status to either “successful” or “rejected” within a few minutes of the transaction. You can check the transaction status from the app’s transaction history.
InstaPay will inform you of the transaction status instantly. The status can be one of the following:
- Successful Transaction: The transfer amount is credited to the beneficiary’s account.
- Rejected Transaction: The transfer was rejected and the transfer amount is reversed to your account.
- Pending Transaction: The transaction is sent to the beneficiary’s bank to be executed, but the bank hasn’t confirmed crediting the transfer amount to the beneficiary’s account. The transaction status will be updated shortly to either “successful” or “rejected”.
There is no limit to how many of your accounts you can link. However, all the accounts you want to link must have the same mobile number registered to them or they will not show in your choices.
It is a money transfer request sent to an IPN user through their IPA or mobile number.
The request can be accepted or declined by the user.
You can send money from any of your linked accounts. You will be asked to select the account you want to send the money from before the transfer.
IPA stands for Instant Payment Address. It is a simplified address for your account, which can be used to send and receive cash transfers instead of a full bank account number or card details. Think of it as an email address that can be used to transfer money.
Yes, Instapay is now available outside of Egypt for users to transfer funds between Egyptian banks, noting that you still need to enable the service using your active Egyptian SIM card to use the service
IPN is an instant payment network that allows direct access to all accounts and real time instant fund transfer using your mobile device or desktop. The transactions can be processed through approved apps such as InstaPay, owned by EBC.
Both your balance and mini-statement are considered confidential data. Thus, InstaPay has no access, rights or ability to obtain or store them. The customer can check his balance and access the mini-statement upon his approval and request.
Please contact CIB’s customer service at 19666 and provide it with the transaction ID, so it can be investigated. Please note that all rejected transfers will be reversed instantly.
InstaPay is guided by data integrity and purpose limitation principles. The app collects data mainly for two purposes:
- Building your profile during the registration process, where the collected data is limited to name, date of birth, gender, email and mobile number
- Processing transactions after collecting the transaction value and the beneficiary’s name
In all cases, no confidential data is collected by InstaPay.
InstaPay is the first payment service provider application licensed by the Central Bank of Egypt (CBE) to operate through the Instant Payment Network, enabling instant transfers between banks 24/7. The CBE’s license entails full compliance of InstaPay with information security and data privacy legislations and requirements.