Personal Banking FAQs

Transaction limit: 70,000 EGP

Daily limit: 120,000 EGP

Monthly limit: 400,000 EGP

Confidential data is defined as your card number, PIN and OTP, submitted during onboarding, and your IPN’s PIN submitted either during logins or during transaction authentication processes.

All the above confidential data are encrypted between you and CIB by implementing end-to-end encryption. Thus, InstaPay has no access, rights or ability to obtain or store such confidential data.

IPN allows customers to send money to any of the following:

• Bank accounts using:
  • Account number
  • Mobile number (for IPN on-boarded customers only)
  • IPA (Instant Payment Address for on-boarded customers only)
• Digital wallets (using mobile number)
• Meeza cards (using 16-digit card number)

Please visit the below link for further details

https://www.cibeg.com/-/media/project/downloads/fees-and-charges/personal-english/alternative-channelsen.pdf

You can send money using one of the following beneficiary’s details:

• Instant Payment Address (IPA)
• Mobile number registered with IPN
• Digital wallet using mobile number
• Bank account number or IBAN
• Debit, credit or prepaid card from a member bank using a 16-digit number

• You can send and receive money instantly to any person on IPN
• You can check your bank account balance
• You can send money to any IPN bank account, Meeza cards and digital wallets

InstaPay will inform you of the transaction status instantly. The status can be one of the following:

• Successful Transaction: The transfer amount is credited to the beneficiary’s account.
• Rejected Transaction: The transfer was rejected and the transfer amount is reversed to your account.
• Pending Transaction: The transaction is sent to the beneficiary’s bank to be executed, but the bank hasn’t confirmed crediting the transfer amount to the beneficiary’s account. The transaction status will be updated shortly to either “successful” or “rejected”.

IPN allows customers to send money through the following channels:

• InstaPay app, owned by EBC

Please go to store to download mobile application to start enrollment process

It is a money transfer request sent to an IPN user through their IPA or mobile number.

The request can be accepted or declined by the user.

InstaPay is guided by data integrity and purpose limitation principles. The app collects data mainly for two purposes:

1. Building your profile during the registration process, where the collected data is limited to name, date of birth, gender, email and mobile number
2. Processing transactions after collecting the transaction value and the beneficiary’s name

In all cases, no confidential data is collected by InstaPay.