Personal Banking FAQs

You can stop a lost or stolen card by:

• Calling 19666 and speaking to one of our Call Center agents
• Visiting the nearest CIB branch
• Phone Banking
• Internet banking

For more information, you can also click here

You can check your BONUS Points and redeem them through:

• CIB BONUS points program website (bonus.cibeg.com)
• CIB Call Center

For more information, click here

Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.

You can settle the due amount through any of the following:

• Transfer the required amount through Internet or Mobile Banking
• Transfer the required amount through Phone Banking by calling 19666
• Deposit the required amount through the nearest CIB ATM
• Visit the nearest CIB branch

Depending on employment type, nature and the type of collateral, we have the following programs:

• Against cash collateral (certificates of deposit, savings accounts) in any of CIB branches.
• CIB’s payroll customers program.
• HR letter by the employer stating monthly net income, the date of hiring and title. Or, bank statement if self-employed.
• Program of Professionals: Doctors, Dentists, clinic owners, engineering consultants and legal accountants.
• Program of University Professors.
• Program for existing CIB account holders.
• Apply here

You can choose a new PIN by:

• Calling 19666 from your registered phone number
• Phone Banking from your registered phone number
• If you remember your old PIN you can also do it using any CIB ATM