Credit cards results
You can activate your credit card through our Phone banking (IVR) service by calling 19666 from your registered number or via SMS and follow the instructions written on the card sticker or via the nearest CIB ATM.
The Com Credit Card is designed for online shopping only with a secure payment tool and limited credit from EGP 500 up to EGP 3,000.
Please call 19666 to check the card delivery status noting that the card is issued in 1 working day and delivered to the registered address in 8 working days maximum.
Customers can change card types by making a request from the CIB call center or your nearest branch.
It's safe to use the credit card online when used with trusted merchants.
For card limits, please click here.
Credit cards are not canceled, but they may be stopped (temporarily or permanently) for many reasons, including:
The customer didn't pay the due amounts for more than 30 days after the due date.
The customer has a legal issue, I-score, a negative list, etc.
The card may be stopped due to lost, stolen, suspicious transactions, etc.
Customers can stop a card through one of the following:
- Call our call center 0219666 which is available 24/7.
- Stop the card through Internet Banking.
Activation of replacement cards follows the same procedures as a new credit
card.
After activating the renewal card, the current card will become inactive.
You can change the address where you will receive the card by calling the call center at 19666.
Yes, you can hold multiple cards of different products except if you hold the
cashback card as your first card.
The supplementary card has the same privileges and loyalty points of the primary card.
Customers can use the credit card and pay in installments with zero interest through one of the merchants in the below link.
For merchants with zero interest installments, please click here.
You can stop a lost or stolen card by:
- Calling 19666 and speaking to one of our Call Center agents
- Visiting the nearest CIB branch
- Phone Banking
- Internet banking
For more information, you can also click here
No, you can’t reopen the closed card. You must apply for a new credit card application
which will be subject to bank policy approval.
The renewal card should be delivered before the end of the expiry month of your
current card.
You can’t request during the application process. However, once your card is
approved and issued, you can request up to four supplementary cards.
The replacement card should be delivered within 5 working days.
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