Credit cards results
You can request up to four supplementary cards on your total primary cards.
Please call the call center at 19666 or visit your nearest CIB branch.
You can’t request the cash on phone service if your card is stopped or inactive.
The renewal card should be delivered before the end of the expiry month of your
current card.
Customers can change card types by making a request from the CIB call center or your nearest branch.
Yes, through the buy out program. To request a buy out, call 19666 or visit your nearest CIB branch.
You as a primary cardholder can request to close any of your supplementary credit cards
via the call center.
The direct debit account must be under your name, in Egyptian currency, and not an
overdraft account to be accepted.
Yes, you can hold multiple cards of different products except if you hold the
cashback card as your first card.
You can issue a supplementary credit card for your relatives up to the second degree for
parents, siblings, grandparents, and children.
You can request to increase your card limit via online banking or a branch and will be
subject to credit policy approval.
You can’t request during the application process. However, once your card is
approved and issued, you can request up to four supplementary cards.
If your dues are in installments, the minimum amount to pay is the amount of the
monthly installment plus any bank charge added.
In your physical application, you can opt for the credit shield and once the card is
approved, this service will be activated automatically.
approved, this service will be activated automatically.
If you don’t hear back, kindly contact the call center 19666 and they’ll check and
inform you of the status of your application.
You can request to change your card through the call center or branch. The request will be
processed within 3 to 5 working days.
You can check your BONUS Points and redeem them through:
- CIB BONUS points program website (bonus.cibeg.com)
- CIB Call Center
For more information, click here
You can view the detailed information on the active EPP’s including the remaining
balances, and tenors through the e-statement found in your Internet banking.
The overpayment may lead to the early settlement of your installment plans which
could incur early cancellation fees of 5% if installment plan with interest.
No, after activating the renewal card, it retains the same pin as your current card.
You may change it at the nearest ATM or via IVR.
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