Credit cards results
You can check your BONUS Points and redeem them through:
- CIB BONUS points program website (bonus.cibeg.com)
- CIB Call Center
For more information, click here
Please call the call center at 19666 or visit your nearest CIB branch.
Enrollment in the loyalty program is automatic. There’s no need to opt in.
In case there is no one to receive the card at the delivery address, the undelivered
cards are returned to the bank. For redelivery, you need to contact the bank’s call
center within a maximum of three months of the failed delivery. After that your
card will be stopped and if you want to redeliver it, you’ll be charged for the new
replacement card.
Please call the call center at 19666 or visit your nearest CIB branch.
The request takes around 5 to 7 working days.
You can report a suspicious transaction at any time via the call center.
The due amount will be the total monthly installment for the active EPP’s.
Please visit your nearest CIB branch or call 19666.
Depending on the card type. The statement is 30 days, and the grace period is 25
days except for the World card, the grace period is 15 days.
No, impact is made on the active EPP after the upgrade.
You can check the following link: https://cib.eg/4z1
You can request up to four supplementary cards on your total primary cards.
You can explore the merchant EPP offers through the following link: https://cib.eg/d2h.
The active EPP must be canceled first before changing the card type.
You can change the address where you will receive the card by calling the call center at 19666.
The standard for card delivery is within 8 working days while the premium cards
are delivered within 5 working days.
If you withdraw cash, a cash advance fee will be applied and the cash interest will
be calculated from day one and will be posted at the end of each statement till
you settle the cash dues.
You’ll be charged 0.8% of the due amount in your statement. With minimum EGP8
if customer is enrolled in Credit shield or 0.65% with minimum EGP487.5 in case
customer is enrolled in Credit shield plus. You can check more details on the
program and the recurring fees applied here: https://cib.eg/524f10.
Yes, the international spending limit is set based on the card type and resets every
30 days. More details on the limits with examples are available in the following
link: https://cib.eg/4z1.
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