Credit cards results
The active EPP must be canceled first before changing the card type.
You can view the detailed information on the active EPP’s including the remaining
balances, and tenors through the e-statement found in your Internet banking.
It wouldn’t be affected as long as the current dues on the card are within the new
card limit.
A late charge fee will be applied in addition to the interest on the total due
amount in the statement. Please check the following link to know the fees applied
depending on your card type: https://cib.eg/4z1.
Please call the call center at 19666 or visit your nearest CIB branch.
You can change the address where you will receive the card by calling the call center at 19666.
If you’re not available at the delivery address and there is no one to receive the
card at the delivery address, the card will be returned to the bank, and you’ll need
to contact the call center for redelivery within three months of the failed delivery.
You may request to change the delivery address with the call center.
You can update your registered mobile and address either on mobile/internet banking, call
center, or a branch if your KYC and ID aren’t expired.
This depends on the responsible party that receives employees bank cards at
your workplace. In most cases, the HR department receives them on behalf of
employees.
If delivered to an incorrect delivery address, please contact the call center for an
official investigation with the courier to arrange a new delivery.
Yes, as a primary cardholder, you can adjust the spending limit for the supplementary card
at any time through our call center.
Once the campaign plan is activated, neither the tenor nor the interest rate can be
adjusted.
Prepayment of more than the installments due in the statements could lead to
early settlement for the active EPP’s which could incur an early settlement fee of
5% if the plans are with interest.
Prepayment of more than the installments due in the statements could lead to
early settlement for the active EPP’s which could incur an early settlement fee of
5% if the plans are with interest.
If the card didn’t get delivered within the expected time, please contact the bank’s
call center for an investigation with the courier.
No, some cards earn BONUS points, some earn cashback, and others earn miles.
Please check the following link to compare the different card products: https://cib.eg/e68.
If your dues are in installments, the minimum amount to pay is the amount of the
monthly installment plus any bank charge added.
Cash transactions including (cash on phone & balance transfers) are excluded.
Also, any governmental transactions, smart wallet transactions , bill payments on
an ATM are not qualified to earn a loyalty reward.
The welcome sign-up reward applies for all cards except for the Cashback, World,
and World Elite cards. To check the card’s eligibility for welcome sign-up rewards,
please check the following link https://cib.eg/e68.
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