Credit cards results
The replacement card should be delivered within 5 working days.
You can request up to four supplementary cards on your total primary cards.
You can submit a request to decrease the card limit by visiting the nearest CIB branch.
For the request to be approved, the current dues on the card must be less than the new
decreased limit.
Yes, the customer can get the cash over the counter from either of the following
branches:
Cairo Branches: Mostafa El Nahas, El Gezira, Maadi tower.
Alex Branches: Azarita Branch.
Supplementary international spending is counted under the main limit assigned for
the primary card.
Yes, you can apply through the following link https://cib.eg/jm9
Yes, the bank has a program for professionals. Please visit your nearest
CIB branch to inquire about the detailed required documents. The general
requirements to apply are a valid ID, valid income proof, and a valid commercial
register.
To change the name on the card, you need to visit the nearest branch to sign the form to
reissue the card with the new embossing name.
You can’t request the cash on phone service if your card is stopped or inactive.
You can contact the call center or visit our nearest branch.
No, some cards earn BONUS points, some earn cashback, and others earn miles.
Please check the following link to compare the different card products: https://cib.eg/e68.
You can check the updated transfer limits through the following link: https://cib.eg/ubx.
You can track the delivery either on the courier website using the tracking number
provided by the courier via SMS or by contacting the bank’s call center.
The available payment options are online via mobile/internet banking, ATM cash
deposit, branch, bank transfer, IVR, or via Instapay.
It wouldn’t be affected as long as the current dues on the card are within the new
card limit.
You can request to change your card through the call center or branch. The request will be
processed within 3 to 5 working days.
No, after activating the renewal card, it retains the same pin as your current card.
You may change it at the nearest ATM or via IVR.
You can request a card replacement through online banking or via the call center. Fees vary
depending on the card type. Please check the following link: https://cib.eg/4z1.
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