Credit cards results
You can find them at the following link: https://cib.eg/uec.
If you forgot your PIN, please contact the call center to reset the PIN then visit the
nearest CIB ATM to create the PIN. This can also be done directly through the
IVR.
You can call us at 19666 using the registered mobile number and sign into our
free IVR service to activate and set a PIN directly.
Please call the call center at 19666 or visit your nearest CIB branch.
There are three types of recurring fees on the card: a flat insurance fee charged
every month, a stamp duty fee, which is 0.05% of the highest due amount in the
last three months charged every quarter, and the card annual fee which is applied
every year in the next month after the card issuance anniversary. Other fees can
be applied upon certain events. You can check the full list of updated charges
here: https://cib.eg/4z1.
If you don’t hear back, kindly contact the call center 19666 and they’ll check and
inform you of the status of your application.
You can retry up to three times. You can reset the trials using the IVR.
No, after activating the renewal card, it retains the same pin as your current card.
You may change it at the nearest ATM or via IVR.
After activating the renewal card, the current card will become inactive.
The renewal card should be delivered before the end of the expiry month of your
current card.
In case the card is lost, you can temporarily stop the card through the call center. But
this stop is considered temporary which means that normal renewal and monthly fees are
applied.
You can set a spending limit for each supplementary card that is renewed monthly with
a minimum of EGP500 via the call center. The set limits are renewed by each statement
automatically.
Yes, you’ll receive a confirmation message showing the credit limit once the card
is approved.
You can’t request during the application process. However, once your card is
approved and issued, you can request up to four supplementary cards.
You can request to issue up to four supplementary cards for free. A replacement fee is
applied normally.
For ATMs at branches, you can visit the branch the next day to receive your card back
after showing your valid ID. For off-site ATMs, in case your card is captured in Cairo & Alex
regions. You’ll receive an SMS with the details on the central vault location to receive the
card.
You need to confirm your identity by showing your valid ID.
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