Credit cards results
The BONUS points will be frozen, and you cannot redeem the earned rewards.
Yes, the supplementary cardholder can enjoy access to all lounges except
EgyptAir lounges as it is exclusive for the primary cardholders only.
You can request to issue up to four supplementary cards for free. A replacement fee is
applied normally.
If you forgot your PIN, please contact the call center to reset the PIN then visit the
nearest CIB ATM to create the PIN. This can also be done directly through the
IVR.
You can retry up to three times. You can reset the trials using the IVR.
The direct debit account must be under your name, in Egyptian currency, and not an
overdraft account to be accepted.
There are no application fees. The issuance fees is only applied on the new cards
after activation.
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