Common Items

Visit egyptairplus.com or call EgyptAir call center at 1717.
Yes via phone request. To inquire or request cash via phone please call 19666.
Yes, You can.

You can stop a lost or stolen card by:

  • Calling 19666 and speaking to one of our Call Center agents
  • Visiting the nearest CIB branch
  • Phone Banking
  • Internet banking

For more information, you can also click here

You can check your BONUS Points and redeem them through:

  • CIB BONUS points program website (bonus.cibeg.com)
  • CIB Call Center

For more information, click here

Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.

You can settle the due amount through any of the following:

  • Transfer the required amount through Internet or Mobile Banking
  • Transfer the required amount through Phone Banking by calling 19666
  • Deposit the required amount through the nearest CIB ATM
  • Visit the nearest CIB branch

Credit cards results

Please call 19666 to check the card delivery status noting that the card is issued in 1 working day and delivered to the registered address in 8 working days maximum.
Please visit your nearest CIB branch or call 19666.
Yes, through the buy out program. To request a buy out, call 19666 or visit your nearest CIB branch.

Depending on employment type, nature and the type of collateral, we have the following programs:

  • Against cash collateral (certificates of deposit, savings accounts) in any of CIB branches.
  • CIB’s payroll customers program.
  • HR letter by the employer stating monthly net income, the date of hiring and title. Or, bank statement if self-employed.
  • Program of Professionals: Doctors, Dentists, clinic owners, engineering consultants and legal accountants.
  • Program of University Professors.
  • Program for existing CIB account holders.
  • Apply here
Please call the call center at 19666 or visit your nearest CIB branch.

You can choose a new PIN by:

  • Calling 19666 from your registered phone number
  • Phone Banking from your registered phone number
  • If you remember your old PIN you can also do it using any CIB ATM

You can stop a lost or stolen card by:

  • Calling 19666 and speaking to one of our Call Center agents
  • Visiting the nearest CIB branch
  • Phone Banking
  • Internet banking

For more information, you can also click here

Customers can stop a card through one of the following:

  • Call our call center 0219666 which is available 24/7.
  • Stop the card through Internet Banking.
Only CIB Primary cardholders enjoy free access.
Yes via phone request. To inquire or request cash via phone please call 19666.

You can activate or re-activate your credit card by calling 19666 through Phone Banking or speaking to one of our Call Center agents

Please call the call center at 19666 or visit your nearest CIB branch.
You can change the address where you will receive the card by calling the call center at 19666.
Customers can find the EPP dues through the call center or via E-statement through Internet banking.

You can settle the due amount through any of the following:

  • Transfer the required amount through Internet or Mobile Banking
  • Transfer the required amount through Phone Banking by calling 19666
  • Deposit the required amount through the nearest CIB ATM
  • Visit the nearest CIB branch
If you don't have your own FFN once you apply for CIB EgyptAir credit card we create an FFN.
For card limits please visit the below link.https://www.cibeg.com/English/Personal/Cards/Documents/CIB%20Cards%20International%20Spend%20Limits%20English.pdf
For cards types and limits, please visit the below link:http://www.cibeg.com/english/Personal/Cards/Pages/CreditCards.aspx
For card limits please visit the below link:https://www.cibeg.com/English/Personal/Cards/Documents/CIB%20Cards%20International%20Spend%20Limits%20English.pdf
https://www.cibeg.com/English/Personal/Cards/Documents/CIB%20Credit%20Card%20Fees%20and%20Charges%20English%20-%20General.pdf

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