Debit and prepaid cards results
No, currently Meeza cards cannot be linked to Smart Wallet. We will announce when this feature will be available.
No, CIB Meeza cards can only be loaded from CIB ATMs.
Meeza prepaid cards do not require a CIB bank account.
Please visit the nearest CIB branch.
Please visit the nearest CIB branch and someone will assist you.
Please call the call center at 19666 or visit the nearest CIB branch.
Customers can replace debit cards through contacting the call center on 19666 or visiting the nearest CIB branch.
Yes, if the school or college is listed on a CIB ATM, or if the school or college has a POS.
Submit a replacement request for card at the nearest CIB branch, then you will get a new card with the same balance as the old card.
NB: replacement fees will be EGP 15.
You can stop a lost or stolen card through the following:
- Calling 19666 and using Phone Banking or speaking with a live Call Center agent
- Internet Banking (ebanking.cibeg.com)
- Visiting the nearest CIB branch
Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller.
In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.
Contact the call center for internal disputes i.e., CIB ATM, etc. However, if there is another dispute related to a merchant, refund, etc., customers should visit the branch to fulfill a dispute form to take its process and TAT.