العربية

Debit and prepaid cards results

Yes, debit or credit card activation should be done via the registered mobile number.
For all limits and fees please check the ISIC Card page.
Please call 19666 to check card status noting that the card issues during 1 working day and delivers to the registered address within 8 working days maximum.
You can check debit card limits and fees here.
Visit the nearest branch (please note that the minimum cardholder age is 12 years old).

You can stop a lost or stolen card through the following:

  • Calling 19666 and using Phone Banking or speaking with a live Call Center agent
  • Internet Banking (ebanking.cibeg.com)
  • Visiting the nearest CIB branch

It is a debit card issued specifically for MyCIB customers without a printed name on the card. However, it includes all essential card details: card number, expiry date, and CVV.

You can activate your debit card through Phone Banking (IVR) service by calling 19666 from the registered mobile number or via SMS or via ATM.
You can change the address you receive the card at through calling the call center at 19666.

MyCIB debit card is issued as a nameless card as it is a pre-printed debit card availed instantly upon opening the account for customer convenience.

Yes. The card operates exactly like any regular debit card. It can be used for ATM withdrawals, physical purchases, and online transactions. The card is secure and fully functional as a regular debit card.

Submit a replacement request for card at the nearest CIB branch, then you will get a new card with the same balance as the old card. NB: replacement fees will be EGP 15.
Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller. In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.

No, all new MyCIB debit cards will be issued nameless by default. The name will appear on the card upon renewal.

No, each customer is eligible for only one prepaid card.
Meeza cards operate on a local network, so it can be used on the local websites in Egypt and can't be used for international transactions.

No. All new MyCIB debit cards will be issued nameless by default. The name will appear on the card upon renewal.

No, you cannot link Meeza prepaid card to your internet banking.

No. Upon renewal, myCIB debit card will be issued with the customer’s name printed on it.

The customer has to activate the card and assign the PIN code upon receiving the card and before leaving the branch.

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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