Debit and prepaid cards results
You can activate / re-activate credit card by calling 19666 through Phone Banking or speaking with a live Call Center agent.
For all limits and fees please check the ISIC Card page.
Yes, debit card activation should be done via the registered mobile number.
Please call 19666 to check card status noting that the card issues during 1 working day and delivers to the registered address within 8 working days maximum.
You can check debit card limits and fees here.
Visit the nearest branch (please note that the minimum cardholder age is 12 years old).
You can stop a lost or stolen card through the following:
- Calling 19666 and using Phone Banking or speaking with a live Call Center agent
- Internet Banking (ebanking.cibeg.com)
- Visiting the nearest CIB branch
You can change the address you receive the card at through calling the call center at 19666.
Submit a replacement request for card at the nearest CIB branch, then you will get a new card with the same balance as the old card.
NB: replacement fees will be EGP 15.
Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller.
In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.
No, each customer is eligible for only one prepaid card.
Meeza cards operate on a local network, so it can be used on the local websites in Egypt and can't be used for international transactions.
No, you cannot link Meeza prepaid card to your internet banking.
Yes, debit cards can be used for purchases, cash withdrawals and e-commerce transactions.
Please visit the nearest CIB branch and someone will assist you.
Yes, it depends on each card's spending limits. You can check debit card spending limits here.
Customers can replace debit cards through contacting the call center on 19666 or visiting the nearest CIB branch.
Yes, customers can use debit cards abroad.
The only difference is the card design. Both have the same features and benefits.
Please visit the nearest CIB branch.
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