Debit and prepaid cards results
Contact the call center for internal disputes i.e., CIB ATM, etc. However, if there is another dispute related to a merchant, refund, etc., customers should visit the branch to fulfill a dispute form to take its process and TAT.
Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller.
In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.
Please visit the nearest CIB branch.
You can stop a lost or stolen card through the following:
- Calling 19666 and using Phone Banking or speaking with a live Call Center agent
- Internet Banking (ebanking.cibeg.com)
- Visiting the nearest CIB branch
Visit the nearest branch (please note that the minimum cardholder age is 12 years old).
The issuance fees are EGP 15 and will be deducted automatically after the first load.
You can choose a new PIN through the following:
- Call 19666 from your registered phone number
- Phone Banking from your registered phone number
Please call 19666 to check card status noting that the card issues during 1 working day and delivers to the registered address within 8 working days maximum.
You can activate / re-activate credit card by calling 19666 through Phone Banking or speaking with a live Call Center agent.
Please visit the nearest CIB branch and someone will assist you.
Cardless deposits can be made at the ATM using an account number.
You can change the address you receive the card at through calling the call center at 19666.
Please call the call center at 19666 or visit the nearest CIB branch.