العربية

Debit and prepaid cards results

You can choose a new PIN through the following:

  • Call 19666 from your registered phone number
  • Phone Banking from your registered phone number
No, you cannot link Meeza prepaid card to your internet banking.
Transfers via internet banking or swift cannot be done on Meeza prepaid card.

You can stop a lost or stolen card through the following:

  • Calling 19666 and using Phone Banking or speaking with a live Call Center agent
  • Internet Banking (ebanking.cibeg.com)
  • Visiting the nearest CIB branch

You can choose a New PIN through the following:

  • Call 19666 from registered phone number
  • Phone Banking by calling with your registered phone number
Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller. In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.
You can activate your debit card through Phone Banking (IVR) service by calling 19666 from the registered mobile number or via SMS or via ATM.
Contact the call center for internal disputes i.e., CIB ATM, etc. However, if there is another dispute related to a merchant, refund, etc., customers should visit the branch to fulfill a dispute form to take its process and TAT.

No, all new MyCIB debit cards will be issued nameless by default. The name will appear on the card upon renewal.

No. All new MyCIB debit cards will be issued nameless by default. The name will appear on the card upon renewal.

Meeza cards operate on a local network, so it can be used on the local websites in Egypt and can't be used for international transactions.
Submit a replacement request for card at the nearest CIB branch, then you will get a new card with the same balance as the old card. NB: replacement fees will be EGP 15.

Yes. The card operates exactly like any regular debit card. It can be used for ATM withdrawals, physical purchases, and online transactions. The card is secure and fully functional as a regular debit card.

myCIB debit card will be linked to the customer account on the bank system also the customer embossing name will be inputted on the system. The embossing name is the name which will be printed on the customer card upon renewal.

Please visit the nearest CIB branch.
Visit the nearest branch (please note that the minimum cardholder age is 12 years old).
The issuance fees are EGP 15 and will be deducted automatically after the first load.
Please call 19666 to check card status noting that the card issues during 1 working day and delivers to the registered address within 8 working days maximum.
Please visit the nearest CIB branch and someone will assist you.
Cardless deposits can be made at the ATM using an account number.
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Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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