Personal Banking FAQs

No, you cannot link Meeza prepaid card to your internet banking.

Transfers via internet banking or swift cannot be done on Meeza prepaid card.

You can stop a lost or stolen card through the following:

• Calling 19666 and using Phone Banking or speaking with a live Call Center agent
• Internet Banking (ebanking.cibeg.com)
• Visiting the nearest CIB branch

You can activate / re-activate credit card by calling 19666 through Phone Banking or speaking with a live Call Center agent.

You can choose a new PIN through the following:

• Call 19666 from your registered phone number
• Phone Banking from your registered phone number

You can choose a New PIN through the following:

• Call 19666 from registered phone number
• Phone Banking by calling with your registered phone number

Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller. In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.