Debit and prepaid cards results
Submit a replacement request for card at the nearest CIB branch, then you will get a new card with the same balance as the old card.
NB: replacement fees will be EGP 15.
Please visit the nearest CIB branch.
The customer has to activate the card and assign the PIN code upon receiving the card and before leaving the branch.
It is a debit card issued specifically for MyCIB customers without a printed name on the card. However, it includes all essential card details: card number, expiry date, and CVV.
MyCIB debit card is issued as a nameless card as it is a pre-printed debit card availed instantly upon opening the account for customer convenience.
Please call 19666 to check card status noting that the card issues during 1 working day and delivers to the registered address within 8 working days maximum.
You can stop a lost or stolen card through the following:
- Calling 19666 and using Phone Banking or speaking with a live Call Center agent
- Internet Banking (ebanking.cibeg.com)
- Visiting the nearest CIB branch
You can choose a new PIN through the following:
- Call 19666 from your registered phone number
- Phone Banking from your registered phone number
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